Getting Help | Sprint Nextel MM-A800 instruction

Getting Help

Visit www.sprintpcs.com

You can go online to:

⬤Access your account information

⬤Check your minutes used (depending on your Sprint PCS Service Plan)

⬤View and pay your bill

⬤Make your life easier by enrolling in Online Invoicing and Automatic Payment

⬤Purchase accessories

⬤Shop for the latest Sprint PCS Phones

⬤View available Sprint PCS Service Plans and options

⬤Learn more about Sprint PCS Vision and other great products like Sprint PCS Picture MailSM, games, ringers, screen savers, and more

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

⬤Dial on your Sprint PCS Phone

⬤Sign on to your account at www.sprintpcs.com

⬤Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers)

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742

Setting Up Service

Section 1A: Setting Up Service

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Sprint Nextel MM-A800 manual Getting Help, Reaching Sprint Customer Service

Contents

Sprint PCS Service YD01.08LMa800040805F3 Table of Contents 2B. Controlling Your Phone’s Settings 2C. Setting Your Phone’s Security 2E. Navigating Through Menus 2H. Using the Phone’s Scheduler and Tools 2J. Using the Built-in Camera and Camcorder Sprint PCS Service Features 3B. Sprint PCS VisionSM Index Page Welcome and thank you for choosing Sprint Welcome to Sprint Introduction Getting Started Page Setting Up Service Setting Up Service Determining if Your Phone is Already Activated Getting Started With Sprint PCS ServiceUnlocking Your Phone To unlock your phone, follow these easy steps To set up your voicemail Setting Up Your Voicemail Sprint PCS Account Passwords Account Password Voicemail PasswordSprint PCS Vision Password Getting Help Reaching Sprint Customer Service Receiving Automated Invoicing Information To access automated invoicing informationSprint PCS Directory Assistance To call Sprint PCS Directory Assistance To access Sprint PCS Operator Services Sprint PCS Operator ServicesPage Your Sprint PCS Phone Page Your Sprint PCS Phone The Basics Your Sprint PCS Phone The Basics Front View of Your Phone Key Functions Your Sprint PCS Phone The Basics Phone Basics Viewing the Display Screen Phone Basics Your Sprint PCS Phone The Basics Phone Basics Features of Your Sprint PCS Phone Phone Basics Turning Your Phone On Turning Your Phone On and OffTurning Your Phone Off To turn your phone on Battery Capacity Using Your Phone’s Battery and Charger To install the Li-Ion battery Installing the Battery To remove your battery Removing the Battery Charging the Battery Settings , Phone Info , and Phone Number Using the ChargerDisplaying Your Phone Number To use the travel charger provided with your phone To make a call using your keypad Making and Answering CallsMaking Calls Dialing Options To answer an incoming call Answering Calls To disconnect a call when you are finished Answering a Roam Call With Call Guard EnabledMissed Call Notification Ending a Call To display a Missed Call entry from standby mode Calling Emergency NumbersIn-Call Options End-of-Call Options Saving a Phone Number To save a number from standby modeSelect New Entry or Existing Entry and press Home, Work, Pager, or Others and press To find a phone number Finding a Phone Number Dialing and Saving Phone Numbers With Pauses 2sec PauseTo dial or save phone numbers with pauses Abbreviated Dialing To set up abbreviated dialingSave Making an Abbreviated Dial Call To make a call To dial directly from a Contacts entry Dialing From Contacts Using One-Touch/Two-Touch Speed Dialing To use One-Touch Dialing for Speed Dial locationsTo use Two-Touch Dialing for Speed Dial locations To make a call using Plus Code Dialing Using Plus + Code Dialing Selecting a Character Input Mode To change the character input modeEntering Text Entering Text Using AlphaeZi Entering Words Using eZiTapTo type the word tomorrow Select eZiTap Settings Select Personal Dic AlphaeZi DictionaryTo add a custom word to the dictionary Key Assignments of AlphaeZi To access the eZiTap settings EZiTap Settings To enter characters by tapping the keypad Entering Characters by Tapping the Keypad To enter preset messages To enter symbolsTo enter numbers To enter emoticons To enter recent messages Controlling Your Phone’s Settings Controlling Your Phone’s Settings Ringer Types Sound Settings To select a ringer type for voice calls Selecting Ringer Types for Voice Calls Select Ringer Type Selecting Ringer Types for MessagesSelect Voicemail , Text Message , or Picture Mail To select a ringer type for messages Selecting Ringer Types for Schedule Selecting a Roam RingerSelect Ringer Type Select Roam Ringer Select Key Tone Level Selecting a Key ToneTo select a tone type To select a tone level To adjust your phone’s volume settings Adjusting the Phone’s Volume SettingsSelect Tone Length To select a key tone length Alert Notification To enable or disable alert soundsSilence All To activate Silence All Accessing volume settings Volume Display Settings Changing the Text GreetingTo display or change your greeting Select Main Display , Keypad , or Pwr Save Mode To change the backlight settingChanging the Backlight Time Length Changing the Phone’s Menu Style Changing the Screen SaverTo change the display images To select the display’s menu style Changing the Background Setting the Foreground ImageSelect Set Foreground To change the background image Changing the Focus Effect Set Floating ImageSelect Set Floating Select Focus Effect To enable your phone’s Location feature Location Settings Setting Message Alerts Messaging SettingsTo hear an alert when you receive a new message Select Message Alert Adding a Customized Signature Deleting Old MessagesSelect Edit Signature To add a customized signature to each sent message Managing Preset Messages To edit or delete a canned messageTo add a new canned message Airplane Mode Select Airplane ModeTo set your phone to Airplane Mode To turn TTY Mode on or off TTY Use With Sprint PCS Service Emergency Calling Phone Setup Options Launch PadTo assign your shortcut key Auto-Answer Mode Call Answer ModeTo set call answer mode To set Auto-Answer mode Display Language Select Auto AnswerTo assign a language for the phone’s display Setting Your Phone’s Security Setting Your Phone’s Security Using Your Phone’s Lock Feature Accessing the Security MenuTo access the Security menu Locking Your Phone Unlocking Your Phone Calling in Lock ModeChanging the Lock Code Select Change Lock Lock Pic/Video Accessing the Pic/Video Menu in Lock ModeLocking Pic/Video Select Lock Pic/Video Locking Voice Services Lock ServiceSelect Lock Service Locking PCS Vision To add or replace a special number Using Special Numbers Erasing Contacts Select Erase ContactsTo erase all the names and phone numbers in your Contacts Erasing Downloads Select Erase DownloadsTo erase all downloads Erase Pictures and Video Select Erase Pic/VideoTo erase all Pictures and Videos Reset Pictures Video Account Resetting Your PhoneSelect Reset Phone Select Reset Pic/Video Account Security Features for Sprint PCS VisionSM Enabling and Disabling Sprint PCS Vision ServicesTo disable Sprint PCS Vision services To enable Sprint PCS Vision services Controlling Your Roaming Experience Controlling Your Roaming Experience Understanding Roaming Recognizing the Roaming Icon on the Display ScreenRoaming on Other Digital Networks To check your voicemail while roaming Checking for Voicemail Messages While Roaming Setting Your Phone’s Roam Mode Set ModeTo set your phone’s roam mode To turn Call Guard on or off Controlling Roaming Charges Using Call Guard To answer incoming roaming calls with Call Guard on To place roaming calls with Call Guard on Navigating Through Menus Menu Navigation Menu Structure Viewing the MenusNavigating Through Menus Menu Navigation Menu StructureSelecting Menu Items To return to standby mode Menu DiagramViewing the Menus Backing Up Within a Menu Navigating Through Menus Menus Page Menus 100 Navigating Through Menus Messaging Navigating Through Menus 101 102 Navigating Through Menus Tools Navigating Through Menus 103 104 Navigating Through Menus Navigating Through Menus 105 106 Navigating Through Menus Navigating Through Menus 107 108 Navigating Through Menus Navigating Through Menus 109 110 Navigating Through Menus Navigating Through Menus 111 Downloads 112 Navigating Through Menus InUse Menu Managing Call History 113 Managing Call History Viewing History To view a Call History entry114 Managing Call History Managing Call History 115 Call History Options Making a Call From Call History To place a call from Call History116 Managing Call History Saving a Phone Number From Call History To save a phone number from Call HistoryManaging Call History 117 Prepending a Phone Number From Call History To prepend a phone number from Call History118 Managing Call History Select Erase or Erase All Erasing Call HistoryTo erase Call History Managing Call History 119 120 Managing Call History Using Contacts 121 Using Contacts Adding a New Contacts Entry 122 Using ContactsSelect Add New Entry To add a new entry Using Contacts 123 Assigning a Group EntryAssigning a Contact to a Group Finding Contact Entries 124 Using ContactsFinding Names To find Contact entries by name Finding Speed Dial Numbers Using Contacts 125Finding Group Entries Select Speed Dial #s Contact Entry Options 126 Using Contacts Adding a Phone Number to a Contact Entry Using Contacts 127Editing a Contact Entry’s Phone Number To add a phone number to an entry 128 Using Contacts Assigning Speed Dial NumbersTo assign a Speed Dial number to a new phone number Editing a Contact Entry Using Contacts 129To assign a Speed Dial number to an existing phone number To make changes to an entry Selecting a Ringer Type for an Entry 130 Using ContactsDownloads, or My Videos and press To select a ringer type for an entry Select Account Info , Customer Service , or Dir Assist Dialing Sprint PCS ServicesTo dial a service from your Contacts To dial a service from standby mode using your keypad 132 Using Contacts Using the Phone’s Scheduler and Tools 133 Using the Phone’s Scheduler and Tools Using the Phone’s Scheduler and Tools Using Your Phone’s SchedulerAdding an Event to the Scheduler Personal, Business, Appointment, Birthday, or Vacation Using the Phone’s Scheduler and Tools 135 1Hr beforeOnce, Daily, Weekly, Monthly, or Yearly Event Alert Menu Event Alerts Using the Phone’s Scheduler and Tools 137 Viewing EventsTo view your scheduled events To access the today menu Going to Today’s Calendar MenuAdding a New Task Adding a New Countdown Erasing a Day’s EventsNext Options Select Alarm Clock Using Your Phone’s Alarm ClockAlarm #3 To use the alarm clock Using the Phone’s Scheduler and Tools 141 Using Your Phone’s Memo PadDaily, Once, Mon to Fri, or Sat & Sun To compose a memo To set a memo skin Memo Skin Using the Phone’s Scheduler and Tools 143 To read a saved memoTo delete saved memos Managing Voice Memos Using Your Phone’s ToolsRecording Voice Memos To record a voice memo Reviewing and Erasing Memos Using the Phone’s Scheduler and Tools 145To record a conversation during a phone call To play the voice memos you have recorded To erase all voice memos To erase an individual memo Using the Task List Using the Phone’s Scheduler and Tools 147To use the task list Select Forward, In Process, or Completed and press Setting the StateViewing a Saved Task Deleting a Task Using the Phone’s Scheduler and Tools 149 Using the CalculatorWorld Time To view the time in over twenty different locations To set up a new countdown CountdownEquals = To view a countdown Using the Phone’s Scheduler and Tools 151 Using the Phone’s Scheduler and Tools Using Your Phone’s Voice Services 153 Using Your Phone’s Voice Services 154 New Features Using Your Phone’s Voice Services 155 Using Voice-Activated Dialing To activate voice recognition156 To access voice launch Using Your Phone’s Voice Services 157Voice Launch To place a call using Call Name or # Using Call Name or #Calling Contacts Entries 158 Calling Phone Numbers Digit Dialing Using Your Phone’s Voice Services 159Adapting Digit Dial Calling Nicknames Select Voice Service Select Digit Dialing To adapt Digit Dial to your voice160 Yes Using Your Phone’s Voice Services 161 Using Choice Lists Resetting Digit Dial Adaptation162 To enable or disable choice lists for Digit Dial Select Voice Service Select Choice ListsUsing Your Phone’s Voice Services 163 Enabling/Disabling Choice Lists Using Send Text Name To launch a text message164 Using Go To App Using Lookup NameUsing Your Phone’s Voice Services 165 To use Lookup Name Using Check Item To see and hear status information166 Coverage Using Your Phone’s Voice Services 167 168 Using the Built-in Camera and Camcorder 169 Using the Built-in Camera and Camcorder Using the Built-in Camera and Camcorder Taking PicturesTo take a picture with the phone open Using the Built-in Camera and Camcorder 171 To take a picture with the phone closed To create your Sprint PCS Picture Mail password Creating Your Sprint PCS Picture Mail PasswordUsing the Built-in Camera and Camcorder 173 Select Online Albums Portrait, Scenic, Sports, Vivid, or Macro Camera Mode Options Setting Picture Mode Setting the FlashHighlight Picture Mode To activate the Self-Timer Setting the Self-TimerTo cancel the Self-Timer after it has started Off, 10 seconds, 5 seconds and press Select Series Shot or Divided Shot and press Taking Series ShotsSeries Shot Divided Shot To access fun frames Fun FramesPlayRoom Star Beans Stones Screen To access color tones Using the ZoomUsing the Built-in Camera and Camcorder 179 Color Tones To select your camera settings Selecting Camera SettingsNormal, or Economy Sound 2, and Off Camera Folder Storing PicturesSaved to Phone see Select Pictures Video Select My Pictures Memory Card To setup your camera to save images to the memory card Camera Folder Options Using the Built-in Camera and Camcorder 183 Erase All Saved to Phone folder Saved to Phone Folder Using the Built-in Camera and Camcorder 185Copy Selection Copy All Move Selection Move All To save a picture to the Saved to Phone folder To view pictures stored in the Saved to Phone folder Saved to Phone Folder Options Using the Built-in Camera and Camcorder 187 Printing Pictures Using PictBridgePrinting From Your Phone Select Pictures Video Select Pictbridge Print Using the Built-in Camera and Camcorder Recording Videos Using the Built-in Camera and Camcorder 189Select Video Mail or Long Video and press To record a video Video Mode Options Setting the Movie Light Using the Built-in Camera and Camcorder 191To set the movie light Select Color Tones To select your control settings Using the ZoomUsing the Built-in Camera and Camcorder 193 Controls To select your camcorder settings Selecting Video Settings Storing Videos Using the Built-in Camera and Camcorder 195Camcorder Folder Camcorder see below To review your stored videos in the Memory Card folder Camcorder Folder Options Using the Built-in Camera and Camcorder 197 To save a video clip to the Saved to Phone folder Using the Built-in Camera and Camcorder 199 Sending Sprint PCS Picture MailSMSending Pictures or Videos From the In Camera Folder Using the Built-in Camera and Camcorder Sending Pictures From Messaging Using the Built-in Camera and Camcorder 201Select Send Message Select In Camera, In Camcorder, Memory Card, New Tip To access the Sprint PCS Picture Mail Web site Using the Sprint PCS Picture Mail Web SiteUsing the Built-in Camera and Camcorder 203 Managing Sprint PCS Picture Mail To view your online pictures from your phone Managing Online Pictures and Videos From Your Phone Uploading Pictures or Videos Using the Built-in Camera and Camcorder 205Select Pictures Video Select Online Albums To upload pictures or Videos Downloading Your Online Pictures Biz Card Scan Using the Built-in Camera and Camcorder 207Scanning a Business Card Select Pictures Video Select Biz Card Scan Using the Built-in Camera and Camcorder Using Your Phone’s Built-in Media Player 209 Using Your Phone’s Built-in Media Player Your Multimedia Channel Options Using Your Phone’s Built-in Media Player To access your media player and Channel Listings Accessing Your Media Players Channel ListingsUsing Your Phone’s Built-in Media Player 211 Select Media Player To select and play a media clip Playing a Video or Audio Clip How am I charged for Multimedia Service? Multimedia FAQsUsing Your Phone’s Built-in Media Player 213 Sprint PCS Vision Plan Any plan other than a Sprint PCS Vision Plan SprintTV Vision Plan Using Your Phone’s Built-in Media Player 215 Are the videos that Im viewing live videos? Channel 07, just press the 7 key Using Your Phone’s Built-in Media Player 217 218 Sprint PCS Service Features 220 Sprint PCS Service Features The Basics 221 Sprint PCS Service Features The Basics Using Voicemail Setting Up Your VoicemailSprint PCS Service Features The Basics Voicemail Notification Sprint PCS Service Features The Basics 223New Voicemail Message Alerts To call your voicemail Using One-Touch Message Access Using the Menu Keys on Your Phone to Access Your MessagesRetrieving Your Voicemail Messages Voicemail Button Guide Sprint PCS Service Features The Basics 225 Setting Up Group Distribution Lists Using Expert ModeTo turn Expert Mode on or off Voicemail Options Sprint PCS Callback Sprint PCS Service Features The Basics 227Voicemail-to-Voicemail Message Voicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail Receipt RequestContinue Recording Clearing the Message Icon Sprint PCS Service Features The Basics 229Extended Absence Greeting Select Clear Envelope Voicemail Menu Key Sprint PCS Service Features The Basics 231 Using SMS Text Messaging Composing SMS Text MessagesTo compose an SMS Text message Accessing SMS Text Messages Sprint PCS Service Features The Basics 233To read an SMS Text message To reply to an SMS Text message Select Preset Messages Using Preset Canned MessagesSprint PCS Service Features The Basics 235 Edit Select Voice Service Using Voice DictationAdapting VoiceMode Select Adapt VoiceMode Sprint PCS Service Features The Basics 237 Resetting Dictation Using VoiceModeSelect Reset VoiceMode To reset dictation Using Choice Lists Sprint PCS Service Features The Basics 239To use choice lists, follow these steps To spell a word manually Spelling a Word Changing the Text Case Sprint PCS Service Features The Basics 241Entering Punctuation Characters VoiceMode Punctuation Characters Exclamation-point Sprint PCS Service Features The Basics 243 Other Abbreviations Sprint PCS Service Features The Basics 245 Using Caller ID To switch back to the first caller Responding to Call WaitingTo respond to an incoming call while you’re on a call Sprint PCS Service Features The Basics 247 Making a Three-Way CallTo make a Three-Way Call Using Call Forwarding To activate Call ForwardingTo deactivate Call Forwarding Sprint PCS Service Features The Basics 249 Missed EventsTo view missed events Sprint PCS Service Features The Basics Sprint PCS Vision 251 Sprint PCS VisionSM 252 Sprint PCS Vision Sprint PCS Vision Applications Getting Started With Sprint PCS Vision Your User NameSprint PCS Vision 253 Finding Your User Name Settings menu Menu Settings Phone Info Phone NumberTo find your User Name 254 Sprint PCS Vision Sprint PCS Vision Home Launching a Sprint PCS Vision ConnectionTo launch a Sprint PCS Vision connection Sprint PCS Vision 255 To change your Net Guard settings Net Guard256 Sprint PCS Vision Sprint PCS Vision 257 Sprint PCS Vision Connection Status and Indicators Navigating the Web SoftkeysScrolling Going Back Selecting Sprint PCS Messaging Accessing MessagingMessage Types Going Home Accessing Sprint PCS Mail To access Sprint PCS Mail from your phoneSprint PCS Vision 261 To access email providers from your Sprint PCS Vision Phone Accessing Additional Email ProvidersMessaging 262 Sprint PCS Vision Accessing Instant Messaging Messaging Select Instant MessagingSprint PCS Vision 263 Accessing Wireless Chatrooms To access a chatroom from the browser264 Sprint PCS Vision Accessing the Download Menus Downloading Premium Services ContentTo access the Sprint PCS Vision download menus Downloads Select Games , Ringers , Screen Savers Downloading an Item Selecting an Item to DownloadTo download a selected item 266 Sprint PCS Vision Sprint PCS Vision 267 Using My Content Manager To access My Content Manager Downloads Select My Content ManagerTo download purchased content from My Content Manager Games, Ringers, Screen Savers, and Applications, see Web Using the Browser MenuExploring the Web Sprint PCS Vision 269 Opening the Browser Menu To open the browser menu270 Sprint PCS Vision 271 Creating a Bookmark Accessing a BookmarkSelect Mark this Select View Bookmarks Going to a Specific Web site Deleting a BookmarkTo delete a bookmark Sprint PCS Vision 273 Reloading a Web Restarting the Web BrowserSelect Restart Browser Sprint PCS Vision FAQs When is my data connection active?Sprint PCS Vision 275 When is my data connection dormant? Can I sign out of data services?276 Sprint PCS Vision Sprint PCS Voice Command 277 Sprint PCS Voice CommandSM Getting Started With Sprint PCS Voice Command It’s Easy to Get Started278 Creating Your Own Address Book Sprint PCS Voice Command 279 Making a Call With Sprint PCS Voice Command To make a call with Sprint PCS Voice Command280 Accessing Information Using Sprint PCS Voice Command To access information using Sprint PCS Voice CommandSprint PCS Voice Command 281 282 Safety Guidelines Warranty Information 284 Safety 285 Safety Understanding the Power Save Feature Keeping Tabs on Signal StrengthKnowing Radio Frequency Safety Getting the Most Out of Your Reception Using Your Phone While Driving Maintaining Safe Use of and Access to Your PhoneFollowing Safety Guidelines Using Your Phone Near Other Electronic Devices 288 Safety Turning Off Your Phone Before FlyingTurning Off Your Phone in Dangerous Areas Protecting Your Battery Caring for the BatteryRestricting Children’s Access to Your Phone Safety 289 Disposal of Lithium Ion Li-Ion Batteries 290 Safety Specific Absorption Rates SAR for Wireless Phones Acknowledging Special Precautions and the FCC NoticeSafety 291 FCC Notice FCC Radiofrequency Emission 292 Safety Safety 293 Owner’s RecordPhone Guide Proprietary Notice 294 Safety Manufacturer’s Warranty Manufacturer’s WarrantyManufacturer’s Warranty 295 296 Manufacturer’s Warranty Manufacturer’s Warranty Manufacturer’s Warranty 297 298 Manufacturer’s Warranty Manufacturer’s Warranty 299 300 Manufacturer’s Warranty Index 301 Index Index 302 Index 303 304 Index