Sprint Nextel U727 Troubleshooting Tips

Section 2D: Troubleshooting Tips 101

Section 2D

Troubleshooting Tips

In This Section

⽧Problem Causes and Suggestions

⽧Reinstalling the Device Driver

⽧Resolving Resource Conflicts

⽧Additional Troubleshooting Tools

This section provides assistance in diagnosing and solving many

common problems you may experience while using your device and

Sprint Mobile Broadband with your computer.

Contents

Main Sprint Mobile Broadband USB Modem by Novatel Wireless Ovation U727 Page Table of Contents 1A. Introducing the Sprint Mobile Broadband USB Modem 3 Section 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 2A. Installing the Sprint Mobile Broadband USB Modem 13 2B. Sprint Mobile Broadband Software . . . . . . . . . . . . . . . 47 Section 3: Web Access and Location Based Services . 115 Page Page Welcom e to S print Welcome and thank you for choosing Sprint. Introduction Page Page Page Package Contents About This Guide You r S pr in t Mo bi le Br oa db an d USB Modem Section 1B Getting Started With Your Sprint Mobile Broadband USB Modem Getting Started 1. 2. The Sprint Mobile Broadband USB Modem Software Activating and Using Sprint Service Call Sprint Customer Service Care and Maintenance Page Page Section 2A Installing the Sprint Mobile Broadband USB Modem Getting Started 1. 2. 3. 4. System Requirements Installing the Sprint Mobile Broadband Software WindowsVista, XP, and 2000 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Firmware Updates 1. 2. 3. 4. Installation on Macintosh 1. Page Page 5. 6. Installation on Linux Inserting and Removing the Device Inserting the Device Using the External USB Cable and Clip Holder Using the External Antenna Connector How to Insert and Use the microSD Memory Card To Save Information on the microSD Card Page MACINTOSH How to view and transfer files from a microSD Card on your device to another computer Windows Vista Page Windows XP Windows 2000 Turning Off the Sprint Mobile Broadband USB Modem Removing the Sprint Mobile Broadband USB Modem 2. Activating Your Device WindowsVista, XP, and 2000 1. 2. Page 5. 6. Activating Your Device: Mac OS X 1. Page Page Page Page Trouble Activating Your Device Page Page Section 2B Sprint Mobile Broadband Software The Sprint Mobile Broadband Software Starting Sprint Mobile Broadband The Sprint Mobile Broadband Window About the Interface The Menu Button The Minimize and Close Buttons Connection Status Insert your Device... Disconnected Preparing Services Connecting Connected Indicator Area The GO Button LED Overview System Tray Ic ons Page The Sprint Mobile Broadband GPS Receiver Wind ow GPS Receiver Connection States OFF (Location Disabled ) Location Enabled/Privacy Off Valid ating Searching Acquired GPS Receiver On GPS Off with Location Services Enabled Page GPS Indicator Area Establishing and Terminating GPS Connections Using your GPS Receiver with GPS Applications Page Section 2C Menu Options Page Section 2C: Menu Options 73 Menu Items Menu Item Details Alert Log 1. 2. Connection History Deleting Records Device Info & Diagnostics Location & Search Services 1. 2. Location-Based Service Limitations 1. 2. 4. 3. Page Location Services Menu Sprint Location & Search menu options Accessing Sprints Web site Software Updates Links Page Settings 1. 2. Settings Submenu General Sprint Location Services Settings Page Sprint Location Services Dialog Box Mapping and Search Service GPS Mode 1. 2. GPS Testing Sprint Mobile Broadband Settings Novatel Wireless Network Adapter (NDIS) 1. 2. 3. Service Settings (Mode) 1. 2. Roaming Preference Page 1. 2. 3. Sprint Connection Device Settings User Lock Code Page 1. 2. 3. 4. 5. Updating Your Devices PRL 1. 2. 3. Section 2D Troubleshooting Tips Problem Causes and Suggestions Error: Searching for Sprint Mobile Broadband USB Modem... Section 2D: Troubleshooting Tips 103 Error: Splash Screen is Frozen Sprint Mobile Broadband displays the message, Not in Service. The Sprint Mobile Broadband splash screen is frozen.. Error: Not in Service Error: Connection Gets Dropped (Windows 2000 and XP) Reinstalling the Device Driver Windows 2000 1. 2. 1. 2. 3. 4. 5. Updating the Driver Windows XP Installing the Windows XP Sprint Mobile Broadband USB Modem Driver Macintosh 1. 2. Resolving Resource Conflicts Windows 2000 Disabling an Internal Modem, Infrared Device, or Network Card 1. 2. 3. 4. Windows XP Disabling an Internal Modem, Infrared Device, or Network Card Additional Troubleshooting Tools Connection History Accessing Connection History About Connection History 1. Alert Log Accessing the Alert Log About the Alert Log Device Info & Diagnostics Accessing Diagnostics Page Page Page Section 3A Web Ac cess Web Accessing the Web 1. 2. 3. Your Us er Na me FAQs Page Section 3B Location Based Servi ces Location and Search Services Accessing the Location & Search Services Menu 1. 2. 3. Global Positioning System Receiver 1. 2. Using your GPS receiver with GPS applications FAQs Page Page Page Page Page Page Page Section 4A Technical Specifications CDMA Networks USB EVDO Modem 136 Section 4A: Technical Specifications Environmental Specifications Mechanical Specifications Section 4A: Technical Specifications 137 Software Specifications Transmitter Specifications 138 Section 4A: Technical Specifications Receiver Specifications Hardware Specifications Page Page Section 4B Regulatory Information Regulatory N otices 1. 2. 1. 2. Page Page Page Page Section 5A Safety and Notices Important Notice Safety and Hazards Page Section 5B Terms and Conditions Subscriber Agreement General Terms and Conditions of Service Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Novatel Wireless Limited Warranty and Liability Index