Troubleshooting
For a more complete listing of errors and possible solutions, please see the user guide or online Help. You may also visit www.sprint.com or contact Sprint Customer Service. (See “Contacting Sprint Customer Service” on page 15.)
Problem/error | Solution |
|
|
The device has no | Ensure the following: |
power. | ⬤ The device is |
| |
(The LED indicator is | properly inserted. |
off.) | ⬤ The computer is |
| turned on and not |
| in suspend mode |
| (Windows) or sleep |
| mode (Mac). |
|
|
Problem/error | Solution |
|
|
No service is | Try the following: |
available. | ⬤ Reorient your |
| |
(The LED indicator is | computer. |
red.) | ⬤ If you are inside a |
| building or near a |
| structure that may |
| be blocking the |
| signal, change the |
| position or location |
| of your computer. |
| ⬤ Check with Sprint — |
| a network or |
| account problem |
| may be preventing |
| the device from |
| obtaining service. |
|
|
