User Guide

6: Troubleshooting Tips

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The Watcher Help file includes descriptions of most common error messages and troubleshooting tips, including answers to frequently asked questions. Look in the table of contents under

Frequently Asked Questions and Troubleshooting.

For help with other problems:

•Consult the Sierra Wireless website at www.sierrawireless.com. There is a troubleshooting wizard and an extensive knowledge base that can be searched to address most problems.

•Contact Verizon Wireless Customer Service at: 1-800-2- JOIN-IN.

My AirCard 580 becomes noticeably hot after using it for a while, is this normal?

Like all wireless network cards, the AirCard 580 generates heat in its normal operation and is also heated by the host computer. For this reason it is recommended that you allow the AirCard 580 to cool down after extensive operation so that it may become cool to the touch before you remove it from your notebook PC.

How do I log in to my Virtual Private Network (VPN)?

Once you establish a connection to the Internet with the AirCard 580 and Watcher, open the VPN application and sign in as you normally do.

How do I un-install Watcher?

Before you attempt to un-install the software, ensure that you have powered off the card and exited Watcher.

1.Access the Add/Remove Programs utility in the Control Panel.

Start > Settings > Control Panel > Add/Remove Programs

2.Select Sierra Wireless AirCard® 580 Watcher to un-install and click Change/Remove.

3.Follow the on-screen instructions.

 

 

 

 

 

 

 

v2.1 May.04

 

 

 

 

 

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