PROBLEM | CAUSE | SOLUTION |
All LEDs on both the local and remote extenders are on, but the USB device does not operate correctly or is detected as an “Unknown Device” in the operating system
Blinking Video on the Sink (Monitor)
•The USB device is malfunctioning.
•The computer does not recognize the USB device.
•The application software for the device is not operating.
•The KVM extender product is malfunctioning.
•A poor quality or damaged Cat 5e cable is being used.
•The cabling is coiled.
1.Disconnect the KVM extender product from the computer.
2.Connect the USB device directly to the USB port on the computer.
3.If the device does not operate properly, consult the user documentation for the USB device.
4.Update your system BIOS, chipset or USB Host controller drivers from your System/ Motherboard manufacturer’s website.
5.Make sure the operating system has all the latest updates installed.
6.If the device operates properly when directly connected to the computer, connect another device (of a different type) to the KVM extender product. Connect the KVM extender product to the computer.
7.If the second device does not operate, the KVM extender product may be malfunctioning. Contact Technical Support for assistance.
8.If the second device does operate properly, the first device may not be
1.Remove all loops in the Cat 5e cable.
2.Confirm extender operation with a Cat 5e patch cable.
Instruction Manual
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