StarTech.com SV831D, SV1632DS Troubleshooting, Symptom Possible causes Recommended solutions

Models: SV431 SV830 SV831D SV832DS SV431D SV1631D SV1632DS

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Troubleshooting:

Ensure that all cables are well seated. Check that keyboard/mouse cables are not swapped. Label and bundle the cables for each computer to avoid confusion when connected to the StarView.

Symptom

Possible causes

Recommended solutions

No OSD screen

￿No power to StarView

 

￿Establish power by turning on

 

 

 

 

computers, wait, press left CTRL

 

 

￿Loose monitor

 

keys several times.

 

 

connection

 

￿Reconnect monitor

 

 

Monitor not multi-sync

 

￿Use multi-sync monitor

Keyboard error

 

￿Loose keyboard

 

￿Make sure keyboard cables are

on boot

 

connection

 

Well seated

Master/slave

 

￿Improper

 

￿Make sure slave’s CONSOLE is

does not work

 

installation procedures

 

connected to Master’s PC 1~ PC

 

 

 

 

8 port

 

 

 

 

￿Press and hold the 1 and 2

 

 

 

 

push buttons to initiate K/M reset

 

 

 

 

￿Remove any possible power

 

 

 

 

supply to the slave (unplug all

 

 

 

 

cables), before connecting it to

 

 

 

 

the Master

Keyboard

 

￿The computer was in

 

￿Press both SHIFT keys

strokes shifted

 

shifted state when last

 

 

 

 

switched

 

 

The ￿ and ￿

 

￿All PCs are off or only

 

￿Turn computers on.

keys do not

 

one PC is turned on.

 

 

work in Manual

 

Scan mode works for

 

￿Press any other key to abort

Scan

 

power-on computers only

Manual Scan mode.

 

 

￿Scan type is eye mark

 

￿Set proper Scan type in OSD

 

 

selected but no PC is eye

and determine which PCs are

 

 

mark selected in OSD.

 

eye mark selected, do it in OSD.

Auto Scan does

￿All PCs are off or only

 

￿Turn on computers

not switch PC

 

one PC is turned on.

 

￿Set proper Scan Type in OSD

and StarView

 

Scan mode works for

 

and determine which PCs are

beeps from

 

power-on computers only

eye mark selected, do it in OSD.

time to time and

￿Scan type is eye mark

 

￿Press left CTRL key twice to

red indicator

 

selected but no power-up

abort Auto Scan mode.

flashes

 

PC is eye mark selected

 

￿Press any front button to select

 

 

in OSD.

 

a PC, and Auto Scan stops.

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StarTech.com SV831D, SV1632DS, SV1631D, SV431D, SV832DS Troubleshooting, Symptom Possible causes Recommended solutions

SV431, SV830, SV831D, SV832DS, SV431D specifications

StarTech.com offers a robust line of KVM (Keyboard, Video, Mouse) switches, including the SV1631D, SV1632DS, SV431D, SV831D, and SV832DS. These devices enhance the ability to control multiple computers with a single set of peripherals, making them ideal for IT professionals, businesses, and home users alike.

The SV1631D is a two-port KVM switch that allows users to connect two computers while controlling both with a single keyboard and mouse. Its support for resolutions up to 1920x1080 ensures high-definition video output, making it perfect for graphic design and video editing tasks. The SV1631D is also compatible with all major operating systems, providing seamless integration into existing setups.

For users who require more versatility, the SV1632DS offers dual-monitor support for two systems, enabling the control of both displays from a single workstation. This switch maintains crisp video quality at resolutions of up to 1920x1200 across both screens. Its USB 2.0 hub support facilitates easy sharing of peripherals such as printers and scanners between connected computers.

The SV431D is a four-port KVM switch that expands control to four computers. This switch is designed similarly to its two-port counterpart, supporting resolutions up to 1920x1080. It features an intuitive interface for switching between systems, whether through keyboard shortcuts or front-panel buttons, adding convenience for users who frequently multitask.

Meanwhile, the SV831D and SV832DS cater to users needing to manage more extensive setups. The SV831D allows switching between eight computers with the same high-resolution support. The option for daisy chaining enables further expansion, making it suitable for environments that demand central control over numerous systems.

On the other hand, the SV832DS stands out with its dual-head support, allowing users to manage eight computers with dual monitors per system. This dual-head capability maximizes productivity by providing additional screen real estate, ideal for data-intensive tasks or extensive monitoring requirements.

All models in this series incorporate advanced technologies like EDID emulation to maintain video quality and prevent display issues when switching. Their compact design and easy-install features make integration into any workspace a breeze, highlighting StarTech.com’s commitment to delivering dependable and user-friendly KVM solutions. Whether for a home office or a larger corporate environment, these KVM switches are engineered to streamline computer management efficiently.