StarTech.com SV231USB, SV431USB user manual Troubleshooting, Symptom, Causes, Solutions

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Troubleshooting

Ensure that all cables are well seated. Label the cable for each computer to avoid confusion when connected to the StarView switch.

The StarView switch has built-in power protection that works automatically when needed. When it works, USB communication halts and the only way to restart the StarView switch properly is to remove all power sources (USB patch cables and power adapter), wait a few seconds, apply power sources and start again.

Symptom	Causes	Solutions
Keyboard or	In Auto Scan,	Press any front button to
mouse does not	keyboard and mouse	select a computer, then
work	are not operable.	use the keyboard and
	Too many keyboard	mouse.
	or mouse drivers	Remove ALL
	installed.	unnecessary keyboard
		and mouse drivers.
Newly installed	Improper device	Re-install device driver.
USB device	driver.	The device should be
does not work.	Device consumes	self-powered, add a
	too much power.	power adapter to the
	Device consumes	device.
	too much power	If the device does not
	instantaneously.	provide power jack, add
	Improper device	a power adapter of less