TROUBLESHOOTING GUIDELINES

These guidelines should be utilized by a qualified service agent.

Problem

Cause

Solution

 

 

 

 

Improperly sealed, hot or cold supply connection,

Tighten threaded connections.

WATER LEAKS

relief valve, drain valve, or thermostat threads.

 

 

Leakage from other appliances or water lines.

Inspect other appliances near water heater.

 

Condensation of flue products.

Refer to CONDENSATE.

 

Thermal expansion in closed water system.

Install thermal expansion tank (DO NOT plug T&P valve).

LEAKING T&P VALVE

Improperly seated valve.

Check relief valve for proper operation

 

 

(DO NOT plug T&P valve).

 

High sulfate or mineral content in water supply.

Drain and flush heater thoroughly, then refill.

SMELLY ODORS

 

 

Bacteria in water supply.

Chlorinate or aerate water supply.

 

 

Gas control knob not positioned correctly.

Refer to LIGHTING INSTRUCTIONS.

 

Main gas supply off.

Turn on main gas Shut-off valve.

 

Igniter tip more than 1/8" from pilot hood.

Adjust ignitor tip.

 

Melted insulation on ignitor wire or shorting

Contact a service agency to determine cause.

PILOT WILL NOT LIGHT

of ignitor wire.

 

 

Wire disconnected from spark ignitor.

Reconnect wire connector to spark ignitor.

 

Broken electrode or electrical wire.

Replace pilot assembly.

 

Piezo Ignitor generator fails to operate or

Replace Piezo Ignitor generator.

 

malfunctions.

 

BURNER WILL NOT

Thermocouple malfunction.

Replace pilot assembly.

STAY LIT

Defective Gas Control.

Replace Gas Control.

 

Dirty pilot burner.

Clean pilot assembly.

PILOT OUTAGE

Thermocouple tip is not in contact with pilot flame.

Insert thermocouple correctly.

 

Thermocouple malfunction.

Replace pilot assembly.

 

Defective Gas Control.

Replace Gas Control.

 

Heater not lit or thermostat not on.

Refer to LIGHTING INSTRUCTIONS.

 

Thermostat set too low.

Refer to TEMPERATURE REGULATION.

 

Heater undersized.

Reduce hot water use.

NOT ENOUGH

Low gas pressure.

Contact your gas supplier.

HOT WATER

Incoming water is unusually cold.

Allow more time for heater to re-heat.

 

Leaking hot water pipes or fixtures.

Have plumber check and repair leaks.

 

High temperature limit switch activated.

Contact a service agency to

 

 

determine cause.

WATER TOO HOT

Thermostat set too high.

Refer to TEMPERATURE REGULATION.

WATER HEATER SOUNDS

Condensation dripping on burner.

Refer to CONDENSATE above.

SIZZLING - RUMBLING

Sediment or calcium in bottom of heater tank.

Clean sediment from tank. Refer to DRAINING

 

 

instructions in Maintenance section of manual.

SOOTING

Improper combustion.

No adjustment available. Contact a service agency

 

 

to determine cause.

 

Lack of supply air.

 

VENT GAS ODORS

Improperly installed vent piping.

Contact a service agency to determine cause.

 

Downdraft

 

 

Poor combustion.

 

 

 

 

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State Industries Green Choice instruction manual Troubleshooting Guidelines

Green Choice specifications

State Industries Green Choice is a remarkable initiative designed to promote energy efficiency and environmentally-friendly practices in the manufacturing sector. The program focuses on providing high-efficiency appliances and heating systems that are not only cost-effective but also reduce environmental impact. With a growing concern about climate change, State Industries aims to address these issues through innovations in technology and sustainable practices.

One of the main features of the Green Choice initiative is its commitment to producing ENERGY STARĀ® certified products. These appliances meet strict energy efficiency guidelines set by the U.S. Environmental Protection Agency, helping consumers save money on energy bills while also decreasing their carbon footprint. By prioritizing energy efficiency, State Industries ensures that their products move the industry toward a more sustainable future.

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In conclusion, State Industries Green Choice represents a holistic approach to manufacturing, focusing on energy efficiency, technological innovation, sustainable materials, and consumer engagement. This initiative not only helps to combat environmental issues but also fosters a market for eco-friendly products, paving the way for a more sustainable future. State Industries is setting a positive example in the industry by prioritizing ecological responsibility while delivering high-quality, efficient solutions to consumers.