SECTION 4

TROUBLESHOOTING CHARTS

PROBLEM

 

POSSIBLE CAUSE

 

REMEDY

 

 

 

Freezer does

1. Power to freezer is off.

1. Supply power to freezer.

not run.

2. Fuse or circuit if blown or tripped.

2.

Replace or reset. (If condition continues,

 

 

 

 

see notes 1 or 2).

 

3.

Freeze-up (auger will not turn).

3.

Turn OFF-ON switch to OFF for 15

 

 

 

 

minutes, then restart.

 

4. High pressure cut-out tripped.

4. Reset high pressure cut-out.

 

5.

Front door not in place.

5.

Assemble front door in place.

 

 

 

Freezer does

1. Freezer has been left in the

1. Let light flash for 10 minutes, then place

not run, PUSH

 

CLEAN mode for more than 30

 

the OFF-ON switch to the OFF position to

TO FREEZE light

 

minutes.

 

reset.

flashes.

2. CLEAN switch has been

2.

Leave OFF-ON switch in the ON position

 

 

activated 3 times within 10

 

for 10 minutes, then place the OFF-ON

 

 

seconds.

 

switch to the OFF position to reset.

 

 

 

3.

Place the OFF-ON switch to the OFF

 

3.

Low torque error.

 

position to reset.

 

 

 

Freezer will not

1. Not enough mix in hopper.

1. Fill hopper with mix.

shut off.

2. Drive belt failure.

2.

Replace drive belt.

 

3.

Consistency temperature setting

3.

Readjust. (Call distributor for service.)

 

 

is too firm.

 

 

 

4. Consistency temperature control

4. Replace. (Call distributor for service.)

 

 

failure.

5.

Check system. (Call distributor for

 

5.

Refrigeration problem.

 

 

 

 

service.)

 

 

 

Product is too

1. Product is being dispensed when

1. Press the PUSH TO FREEZE push

soft.

 

the PUSH TO FREEZE light is

 

button. Wait until the green light illuminates

 

 

illuminated red.

 

before dispensing.

 

2.

No vent space for free flow of

2.

A minimum of 3 inches of vent space

 

 

cooling air.

 

required.

 

3.

Air temperature entering

3.

Change location or direct hot air away

 

 

condenser is above 100°F.

 

from freezer.

 

4. Condenser is dirty.

4. Clean.

 

5.

Consistency setting too soft.

5.

Readjust. (Call distributor for service.)

 

6.

Stabilizers in mix are broken

6.

Remove mix, clean, sanitize and freeze

 

 

down.

 

down with fresh mix.

 

7.

Auger is assembled wrong.

7.

Remove mix, clean, reassemble, sanitize

 

 

 

 

and freeze down.

 

8.

Refrigeration problem.

8.

Check system. (Call distributor for

 

 

 

 

service.)

 

 

 

Product is too

1. No mix in hopper.

1. Fill hopper with mix.

firm.

2. Small portions are being

2.

Allow freezer to sit idle for 5 minutes

 

 

dispensed in a short time.

 

before dispensing.

 

3.

Consistency temperature setting

3.

Readjust. (Call distributor for service.)

 

 

is too firm.

 

 

 

4. Consistency temperature control

4. Replace. (Call distributor for service.)

 

 

failure.

 

 

 

5.

Line voltage fluctuating.

5.

Check. (Call distributor for service.)

 

 

 

 

 

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