PROBLEM

 

POSSIBLE CAUSE

 

REMEDY

 

 

 

Product does

1. No mix in hopper.

1. Fill hopper with mix.

not dispense.

2. Mix inlet regulator tube is

2.

Unplug, using small sanitized brush.

 

 

plugged.

 

Order special mix inlet regulator.

 

3.

Special mix inlet regulator needed

3.

 

 

for mix being used.

 

 

 

4. Capacity of freezer is being

4. Slow up on the draw rate.

 

 

exceeded.

 

 

 

5.

Drive motor overload tripped.

5.

Wait 30 minutes for drive motor overload to

 

 

 

 

reset. (If condition continues, call

 

6.

Drive belt failure.

 

distributor for service.)

 

7.

Freeze-up. (Auger will not turn.)

6.

Replace drive belt.

 

 

 

7.

Turn OFF-ON switch to OFF for 15 min.,

 

 

 

 

then restart.

 

 

 

Drive belt

1. Worn drive belt.

1. Replace drive belt.

slipping or

2. Freeze-up (Auger will not turn).

2.

Turn OFF-ON switch to OFF for 15 min.,

squealing.

 

 

 

then restart.

 

 

 

Low overrun.

1. Auger is assembled wrong.

1. Remove mix, clean, sanitize, and freeze

 

 

 

 

down with fresh mix.

 

2.

Mix inlet regulator missing.

2.

Replace mix inlet regulator.

 

3.

Mix inlet regulator O-ring

3.

Replace mix inlet regulator O-ring.

 

 

missing.

4. Clean with sanitized brush.

 

4. Mix inlet regulator air tube

 

 

blocked.

5.

Fill freezer with fresh product.

 

5.

Product breakdown.

 

 

 

Front door leaks

1. Front door knobs are loose.

1. Tighten knobs.

 

2.

Spigot parts are not lubricated.

2.

See paragraph 3.11

 

3.

Chipped or worn spigot O-rings.

3.

Replace O-rings.

 

4. O-rings or spigot installed

4. Remove spigot and check O-ring.

 

5.

wrong.

5.

Replace front door.

 

Inner spigot hole in front door

 

 

nicked or scratched.

 

 

 

 

 

Hopper will not

1. Consistency control on board

1. (Call distributor for service.)

maintain mix

 

needs to be adjusted.

 

 

temperature

2. Consistency control failure.

2.

Replace. (Call distributor for service.)

below 45°F (7°C)

3. EPR valve needs adjustment.

3.

Adjust EPR valve. (Call distributor for

 

4. Refrigeration problem.

 

service.)

 

 

 

4. Check system. (Call distributor for

 

 

 

 

service.)

 

 

 

 

 

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