SECTION 4

TROUBLESHOOTING CHARTS

The Troubleshooting Tables on the following two pages list the common problems that can occur to the freezer.

PROBLEM

 

POSSIBLE CAUSE

 

REMEDY

 

 

 

Freezer does

1. Power to freezer is off.

1. Supply power to freezer.

not run.

2. Fuse or circuit if blown or tripped.

2.

Replace or reset.

 

3.

Freeze-up (auger will not turn).

3.

Turn OFF-ON switch to OFF for 15

 

 

 

 

minutes, then restart.

 

4. High pressure cut-out tripped.

4. Reset high pressure cut-out.

 

5.

Front door not in place.

5.

Assemble front door in place.

 

 

 

Freezer will not

1. Not enough mix in hopper.

1. Fill hopper with mix.

shut off.

2. Drive belt failure.

2.

Replace drive belt.

 

3.

Consistency temperature setting

3.

Readjust. (Call distributor for service.)

 

 

is too firm.

 

 

 

4. Consistency temperature control

4. Replace. (Call distributor for service.)

 

 

failure.

5.

Check system. (Call distributor for

 

5.

Refrigeration problem.

 

 

 

 

service.)

 

 

 

Product is too

1. Product is being dispensed before

1. Press the PUSH TO FREEZE push

soft.

 

"SERVE" is displayed on LCD

 

button. Wait until "SERVE" is displayed on

 

panel.

 

LCD panel before dispensing.

 

2.

No vent space for free flow of

2.

A minimum of 3 inches of vent space

 

 

required. (See Section 2)

 

 

cooling air.

3.

Change location or direct hot air away

 

3.

Air temperature entering

 

from freezer.

 

 

condenser is above 100°F.

4. Clean. (See Section 3)

 

4. Condenser is dirty.

5.

Readjust. (Call distributor for service.)

 

5.

Consistency setting too soft.

6.

Remove mix, clean, sanitize and freeze

 

6.

Stabilizers in mix are broken

 

down with fresh mix.

 

 

down.

7.

Remove mix, clean, reassemble, sanitize

 

7.

Auger is assembled wrong.

 

and freeze down.

 

8.

Refrigeration problem.

8.

Check system. (Call distributor for

 

 

service.)

 

 

 

Product is too

1. No mix in hopper.

1. Fill hopper with mix.

firm.

2. Small portions are being

2.

Allow freezer to sit idle for 5 minutes

 

 

dispensed in a short time.

 

before dispensing.

 

3.

Consistency temperature setting

3.

Readjust. (Call distributor for service.)

 

 

is too firm.

4. Replace. (Call distributor for service.)

 

4. Consistency temperature control

 

 

failure.

5.

Check. (Call distributor for service.)

 

5.

Line voltage fluctuating.

 

 

 

 

 

 

 

 

 

 

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