PROBLEM

 

POSSIBLE CAUSE

 

REMEDY

 

 

 

Product does

1. No mix in hopper.

1. Fill hopper with mix.

not dispense.

2.

Mix inlet regulator tube is

2.

Unplug, using small sanitized brush.

 

 

plugged.

 

 

 

3.

Special mix inlet regulator needed

3.

Order special mix inlet regulator.

 

 

for mix being used.

 

 

 

4. Capacity of freezer is being

4. Slow up on the draw rate.

 

 

exceeded.

 

 

 

5.

Drive motor overload tripped.

5.

Reset. (If condition continues, call

 

 

 

 

distributor for service.)

 

6.

Drive belt failure.

6.

Replace drive belt.

 

7.

Freeze-up. (Auger will not turn.)

7.

Turn OFF-ON switch to OFF for 15 min.,

 

 

 

 

then restart.

 

 

 

Drive belt

1. Worn drive belt.

1. Replace drive belt.

slipping or

2.

Freeze-up (Auger will not turn).

2.

Turn OFF-ON switch to OFF for 15 min.,

squealing.

 

 

 

then restart.

 

 

 

Low overrun.

1. Auger is assembled wrong.

1. Remove mix, clean, sanitize, and freeze

 

 

 

 

down with fresh mix.

 

2.

Mix inlet regulator missing.

2.

Replace mix inlet regulator.

 

3.

Mix inlet regulator O-ring

3.

Replace mix inlet regulator O-ring.

 

 

missing.

 

 

 

4. Mix inlet regulator air tube

4. Clean with sanitized brush.

 

 

blocked.

 

 

 

5.

Product breakdown.

5.

Fill freezer with fresh product.

 

 

 

Rear auger seal

1. Outside surface of rear auger seal

1. Clean lubricant from outside of rear seal,

leaks.

 

is lubricated.

 

lubricate inside of seal and reinstall.

 

2.

Rear seal missing or damaged.

2.

Check.

 

3.

Seal O-ring missing, damaged or

3.

Check.

 

 

installed incorrectly.

 

 

 

4. Worn or scratched shaft.

4. Replace shaft.

 

 

 

Front door

1. Front door knobs are loose.

1. Tighten knobs.

leaks.

2.

Spigot parts are not lubricated.

2.

See Section 3.

 

3.

Chipped or worn spigot O-rings.

3.

Replace O-rings.

 

4. O-rings or spigot installed

4. Remove spigot and check O-ring.

 

 

wrong.

 

 

 

5.

Inner spigot hole in front door

5.

Replace front door.

 

 

nicked or scratched.

 

 

 

 

 

Hopper will not

1. Hopper temperature set too warm.

1. (Call distributor for service.)

maintain mix

2.

Hopper sensor failure.

2.

Replace. (Call distributor for service.)

temperature

3.

EPR valve needs adjustment.

3.

Adjust EPR valve.

below 45°F

4. Refrigeration problem.

4. Check system. (Call distributor for

(7°C).

 

 

 

service.)

 

 

 

 

 

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