PROBLEM

 

POSSIBLE CAUSE

 

REMEDY

 

 

 

Drive motor (auger)

1. Power to freezer is off.

1. Check power to freezer.

"kicks-out", or does

2.

Drive motor overloaded.

2.

Wait 15-20 min. for motor to reset.

not run.

3.

Low line voltage.

3.

Check, must be +\-10% of

 

 

 

 

nameplate voltage.

 

4. Product too hard.

4. Raise overrun (see pump manual)

 

 

 

 

and/or product temperature. (See

 

5.

Front door not installed securely.

 

Sec. 4.2)

 

5.

Install front door securely.

 

 

 

Compressor does

1. Power to freezer if off.

1. Check power to freezer.

not operate.

2.

Drive motor overloaded.

2.

Push DRIVE RESET lever.

 

3.

Low line voltage.

3.

Check, must be +/-10% of nameplate voltage.

 

4. Compressor internal overload is

4. Check condenser (air cooled)(See Sec. 4.4),

 

 

cut-out.

 

or water suppy (water cooled).

 

5.

Front door not installed securely.

5.

Install front door securely.

 

 

 

Product too soft.

1. Temperature setting is too high.

1. Adjust temperature. (See Section 4.2)

 

2.

Product break down.

2.

Fill with fresh product.

 

3.

Standby/Serve Switch in Standby position.

3.

Place Standby/Serve Switch in Serve

 

 

 

 

position.

 

 

 

Freeze-up. (Product

1. Temperature setting is too low.

1. Adjust temperature. (See Sec.4.2)

will not dispense

2.

Low overrun setting.

2.

Raise overrun. (See pump manual)

easily.)

3.

Low pump pressure.

3.

Check pump pressure.

 

4. Large air pocket in barrel.

4. Purge air from barrel.

 

5.

Auger turning counter-clockwise.

5.

Change rotation to clockwise.

 

 

 

Rear auger seal

1. Rear auger seal not lubricated.

1. Lubricate seal. (See Sec. 3.14B)

leaks.

2.

Seal missing or installed wrong.

2.

Check. (See Sec. 3.14B)

 

3.

Worn or scratched shaft.

3.

Replace shaft.

 

 

 

Spigot leaks.

1. Spigot parts are not lubricated.

1. Lubricate. (See Sec. 3.12B)

 

2.

Chipped or worn o-rings.

2.

Replace o-rings.

 

3.

O-rings on spigot installed wrong.

3.

Remove spigot and check o-rings.

 

4. Nicks or scratched on front door

4. Replace front door.

 

 

where spigot is located.

 

 

 

 

 

Drive belts slipping

1. Drive belt tension not correct.

1. Adjust belt tension. (See Sec. 4.3)

or squealing.

2.

Worn belt(s).

2.

Replace belts.

 

3.

Temperature setting is too low.

3.

Adjust temperature. (See Sec. 4.2)

 

4. Low overrun.

4. Check for air leak.

 

 

 

Hopper mix

1. System low on refrigerant.

1. Add refrigerant. (Refrigeration Service)

temperature too

2.

Mix level in hopper is too low.

2.

Keep hopper 1/3 to 1/2 full of mix.

warm.

3.

EPR valve set too warm.

3.

Remove side panel and locate EPR

 

 

 

 

valve. Loosen locknut and turn screw

 

 

 

 

CCW 1/4 turn. Retighten locknut.

 

 

 

 

Check hopper mix temperature after

 

 

 

 

one hour. Adjust another 1/4 turn if

 

 

 

 

necessary.

 

 

 

Hopper mix

1. EPR valve set too cold.

1. Remove side panel and locate EPR valve.

temperature too

 

 

 

Loosen locknut and turn screw CW1/4 turn.

cold. (sides frozen)

 

 

 

Retighten locknut. Check hopper mix

 

 

 

 

temperature after one hour. Adjust another 1/4

 

 

 

 

turn if necessary.

 

 

 

Mix pump does not

1. Mix pump problem.

1. See mix pump manual.

run properly.

 

 

 

 

 

 

 

 

 

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