TROUBLESHOOTING
Troubleshooting
SERVICE INDICATOR | PG |
Illuminated. Touch POWER to turn unit off. Verify | 13 |
condenser area is clean. Touch POWER to turn |
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unit on. If indicator is still illuminated, call Sub‑Zero |
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customer care at |
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Flashing. Contact |
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service. |
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Flashing. Possible water flow issue. Touch MAX ICE | 10 |
and ICE MAKER on the control panel simultane- |
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ously. If indicator flashes again, contact |
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factory certified service. |
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Flashing with audible chime. Contact | 5 |
factory certified service. |
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Flashing. Replace air purification cartridge. Also, | 8 |
replace cartridge if there is an odor inside unit. |
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Flashing. Replace water filter. Also, replace filter if | 9 |
ice tastes bad, is discolored, ice cubes are small or |
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if water flow from dispenser is slow. |
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Flashing with audible chime. Door has been left ajar | 16 |
for more than 60 seconds. Close door. |
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UNIT OPERATION
No lights or cooling.
•Verify power is on.
•Verify electrical power to unit and home circuit breaker is on.
No lights in refrigerator or freezer.
•Door may have been left ajar which has disabled lights to eliminate excess heat. If lights are out or ‘LOC’ appears in control panel display, close door for one hour. If lights are still out, contact
Frost, condensation or ice build up inside unit.
•Verify condenser is clean.
•Verify door is closing properly.
•Verify door has not been left ajar.
•Verify door gasket does not have rips or tears. If it does, contact
•If icing is heavy, turn unit off and use a hair dryer to melt ice. Hair dryer should be set on low and kept moving at all times. Once ice has melted, wipe up water with a cloth or paper towel.
High temperatures, unit runs excessively or unit giving off too much heat.
•Verify condenser is clean.
•Verify door is closing properly.
•Verify door has not been left ajar.
•Increased ambient temperatures may cause compres- sors to run longer.
•If temperature display shows 38° and 0°, but is not cooling, unit may be in showroom mode. Contact
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