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No. 0168/0169

TROUBLE SHOOTING GUIDE

1 ) The power switch is
o n , but the
c o m p ressor is not
starting up.
1a) The power cord is plugged in properly.
1b) If the water dispenser is brought in from outside in the winter time,give it a few hours to warm up to room
t e m p e rature before plugging it in. The thermostat setting may be affected by the coldness of the water
dispenser itself or the bottled wa t e r.If the ambient (room) temperature is lower than the thermostat setting,
or the water dispenser itself is cold, then the compressor will not start up. It is not advisable to make any
adjustments to the thermostat setting before the water dispenser and bottled water is warmed up to normal
room tempera t u r e.
2) Check if the water dispenser sits on a level surface without rocking. If the water dispenser is noisy after its
first use,unplug the water dispenser for a 1/2hour,then start it up again.
3) If you are not satisfied with the water dispenser performance check if there is enough room around the
water dispenser to provide ample ventilation.When the compressor is working,it is normal to have a hot ra d i a t o r.
4a) Check the temperature setting of the cooling compartment.
4b) Check that the cooling compartment door is closed tightly.
5a) Check if the cooling compartment door is closed tightly.
5b) Set both thermostats to a higher setting (wa r m e r ) .Once the compressor has stopped,g radually readjust
the cold water setting and then the cooling compartment. Do not cause the compressor to start and stop frequently.
6a) The Cold water temperature tap may freeze up under extreme conditions.When the cooling compartment is
loaded and the compressor is running continuously while the bottled water is not consumed, there can be
an overcooling of the cold water tank.
6b) To unfreeze the cold water tank, set both cooling thermostats to their highest settings (warm).
If you need to unfreeze it in a hurry,then turn off and unplug the unit and remove the water bottle. Keep
draining hot water and pouring it back into the water receptacle.Once the tank is unfrozen, plug the unit
back in, turn on the switch and reset all the thermostat settings.
6c) If you will be continuing to use the cooling compartment,keep the door closed and reduce the cooling load
inside of the cooling compartment. You may turn the cold water & cooling compartment switch on, once
the cold water tank is thawed.
7a) The cooling compartment temperature is controlled, therefore the cooling compartment can't freeze.If the
cooling load is large,the water may freeze.Turning the refrigeration thermostat counterclockwise to its
warmest setting may help.
7b) The cooling load is too high, or warm; it’s not advisable to place contents with a temperature exceeding
40°C in the refrigerator.
7c) The door of the cooling compartment is not closed.
8) The cold water thermostat is set too high. Set the cold water to a lower temperature.
9) A calcium deposit has formed in the tap.If so,wash the inside of the water dispenser with CLR.
10a) The bottle may have small pinholes.
10b) The drain plug in the rear is not fastened properly.Check that the soft rubber seal is not torn or damaged.
10c) The drain tray at the bottom of the cooling compartment is full of water. Take out the drain tray to remove
water and then place it back into the cooling compartment.
2 ) The water dispenser
o p e ration is noisy.
3) The radiator at the
back of the water
dispenser is very hot.
4 ) The contents of the
cooling compartment
a re not cold enough.
5 ) The compressor works
n o n - s t o p.
6 ) The cold water tap is
not working.The cold
water tank is fro z e n .
7 ) The cold water tank
is fro z e n .

P ro b l e m Check if:

8 ) The cold water is
w a r m .
9) Water is leaking fro m
the dispenser
10) Water is dripping out
of the water
dispenser and
onto the floor.