TROUBLESHOOTING

8 TROUBLESHOOTING

DO NOT attempt to open the VOYAGER SERIES LIFT. Only a certified technician is authorized to open the VOYAGER SERIES LIFT.

Alterations made to the VOYAGER 420, 550 or 800 by someone other than a certified technician may cause serious injury.

PROBLEMS

TO CHECK

The unit starts and stops repetitively.

• If the load is over the safe working load, the unit will not

 

 

work due to an overload protection on the motor.

 

• Has the lift been making a “beeping” sound? The battery is

 

 

low and needs to be charged.

 

 

The lift emits a "beep" and a red light

• Batteries are low, return to charger.

flashes during utilisation. The unit may

 

 

stop lifting but you can still lower it.

 

 

Charge indicator on the lift (green-red)

• Is the charger stopper plugged into a standard outlet? If so

does not light up when the lift is on the

 

does the outlet have power?

charger.

•

Check the condition of the fuse. If needed, change it with a

 

 

spare one. (see “Maintenance” section of this manual)

 

 

Battery is always dead after a few

• Replace battery with a new one, the life of the current one

transfers (3 to 5).

 

is probably nearly over.

 

 

(Contact your local dealer or representative to have battery

 

 

replaced)

The light on the charger shows green yet

• Contact your local dealer or representative to have battery

the lift will only do one or two transfers.

 

replaced.

The light on the charger shows green yet

• Contact your local dealer or representative to have battery

the lift will only work when there is no

 

replaced.

one in the lift. When you attempt to

 

 

transfer someone, the lift stops.

 

 

The lift does not work when you press

•

Is the charger light on? Lift must be moved away from the

the buttons on the handset.

 

charger in order to operate.

 

• Is the emergency stop activated? Gently pull the red cord

 

 

once until you hear a ‘click’. Try the buttons again.

 

• Is the handset properly plugged into the lift? The handset

 

 

may be slightly pulled out of its socket yet appear as

 

 

though it is plugged in. The lip of the handset must be

 

 

flush with the cab of the lift. The socket and handset

 

 

connector is a tight fit – press firmly to ensure the handset

 

 

is plugged in properly.

 

• If the handset was not properly plugged into the lift, it may

 

 

be necessary to gently pull the red cord once again.

 

• Slide the lift over to the charger. Is the light red or not on

 

 

at all? Battery likely needs to be charged. See

 

 

troubleshooting situations above for more information.

 

• If, after testing all of the above, the lift will not operate,

 

 

contact your local dealer or representative.

The charging light on the lift remains

• If available, try another integrated charger stopper from

red and does not turn to green after an

 

another lift or a spare one; plug it into the rail and charge

overnight charge.

 

for 3 hours. If the light does not change to white or green,

 

 

contact your local dealer or representative.

 

• Using a voltage meter, test the two contact points on the

 

 

charger (see diagram T-1). The voltage meter should

 

 

read between 26-30 volts AC.

VOYAGER 420 - 550 – 800 (rev. 3)

20

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Sunrise Medical Series 420, Series 800, Series 550 user manual Troubleshooting, Problems To Check
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Series 550, Series 420, Series 800 specifications

Sunrise Medical offers a range of advanced mobility products, with the Series 800, Series 420, and Series 550 standing out as some of the most innovative wheelchairs in their lineup. Each series combines user-centric design with cutting-edge technology to enhance mobility, comfort, and usability.

The Series 800 wheelchair series is known for its robust construction and adaptability. It features an adjustable seat height, allowing users to customize their sitting position for optimal comfort and accessibility. The Quickie® patented armrest system provides easy adjustments, ensuring a secure fit for all users. The chairs are equipped with a lightweight frame constructed from high-strength aluminum or titanium, ensuring durability without sacrificing weight. The Series 800 also integrates an ergonomic design that reduces pressure on the pelvis and promotes healthy posture, making it an excellent choice for long-term use.

Moving on to the Series 420, this model places a strong emphasis on versatility and style. It boasts a unique Stature® adjustable seat frame, enabling users to personalize their chair to fit their individual needs. The tilt and recline functions are seamlessly integrated, offering superior comfort and enhancing pressure distribution. Additionally, the Series 420 features high-performance wheels that provide excellent traction and stability on various surfaces, ensuring a smooth ride. Its sleek aesthetic is modern, catering to users who value both function and design.

The Series 550 wheelchair is designed for users requiring a more compact and maneuverable option. It combines a lightweight, foldable frame with advanced features for enhanced portability. The easy-to-use folding mechanism allows for quick transitions in and out of vehicles, making it an ideal choice for active individuals. The Series 550 is also equipped with a variety of customizable seating options, including gel cushions that offer superior comfort and support. The high-level suspension system ensures a smooth ride, reducing the impact of bumps and uneven surfaces.

In summary, the Sunrise Medical Series 800, Series 420, and Series 550 each cater to diverse user needs with their distinct features and technological advancements. From the robust adaptability of the Series 800 to the stylish versatility of the Series 420, and the compact convenience of the Series 550, Sunrise Medical continues to innovate, improving the mobility and quality of life for wheelchair users worldwide.
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