Sybase XTNDAccessTM manual Troubleshooting

Troubleshooting

If you are unable to communicate between your desktop computer and portable devices, your problem may be related to a variety of issues. Review the following areas and make the necessary adjustments.

¾Verify the indicator light on the Adapter flashes every 3 seconds. This light indicates the software drivers are correctly installed. If the light is not flashing:

•Use Infrared Monitor to verify infrared is enabled. To access Infrared Monitor, double-click the Infrared icon located in the system tray.

•You may have selected the wrong COM port. Try to select a different COM port:

1.Double-click the Infrared icon located in the system tray or in the Control Panel window.

2.In the Infrared Monitor screen, select the Options tab.

3.Select a different COM port.

4.Click Apply.

5.Verify the indicator begins to flash on your Adapter.

•Restart the desktop computer the Adapter is connected to.

•Certain PCs with Windows Me and the ACPI bios disable the serial port to save power. Visit our technical Web site for steps to correct this issue.

•Verify the Adapter connection is tightly secured on your desktop serial port.

13