TROUBLESHOOTING GUIDE

If you have followed the instructions contained in this manual and have difficulty in operating your TV/VCR, locate the PROBLEM in the left column below. Check the corresponding CORRECTIVE ACTION column to remedy the problem.

PROBLEM

CORRECTIVE ACTION

No power.

Make sure the AC cord is connected to an AC outlet.

 

Make sure the power is turned on.

No picture and sound.

Make sure the AC cord is connected to an AC outlet.

 

Check antenna connection.

 

Let the TV/VCR program its tuner memory.

No picture or poor picture on

Adjust direction or replace antenna.

TV/VCR.

Adjust picture controls.

No sound or poor sound.

Adjust volume control on remote control or main unit.

 

Press the MUTE button to restore sound.

Timer recording is not possible.

Make sure the timer recording is set correctly.

 

Make sure the power is off.

 

Make sure the TV/VCR clock is set correctly.

Cannot go into Record mode.

Make sure the tape has an erase-prevention tab. If need, cover the

 

hole with plastic tape.

Playback picture is partially noisy.

Adjust tracking control for a better picture using the CHANNEL K

 

or L button on the TV/VCR.

No picture but the audio is OK in

Head cleaning may be necessary. Refer to “AUTO HEAD

playback.

CLEANING” on page 25.

No operation by infrared Remote

Make sure the AC cord is connected to an AC outlet.

Control.

Check batteries in remote control.

Video or color fades in and out

You can not copy a copyrighted video tape. You are experiencing

when making a copy of a video tape.

copy guard protection.

 

 

CLOSED CAPTION PROBLEM

POSSIBLE REMEDY

 

 

My TV/VCR is showing captions

• You are watching a live broadcast and spelling errors made by the

that are misspelled.

closed captioning production company may pass through uncorrected.

 

A prerecorded program will not show any misspelled words because

 

of the normal time available for editing the captions.

 

 

My TV/VCR will not show the text

• Captions that are delayed a few seconds behind the actual dialogue

in its entirety or there is a delay of

are common for live broadcast. Most captioning production companies

what is being said.

can display a dialogue to a maximum of 220 words per minute. If a

 

dialogue exceeds that rate, selective editing is used to insure that the

 

captions remain up-to-date with the current TV screen dialogue.

 

 

My captions are scrambled with

• Interference caused by building, power lines, thunderstorms, etc.

white boxes on the TV screen.

may cause scrambled or incomplete captions to appear.

 

 

My program guide listed a TV show

• Broadcasters may at times use a time compression process to speed

as being closed captioned but none

up the actual program so that additional advertising time can be

of the captions were displayed.

given. Since the decoder cannot read the compressed information,

 

captions will be lost.

 

 

My prerecorded video tape does not

• The video tape was either an illegal copy or the tape duplicating

show any captions. The tape box

company accidentally left out the captioning signals during the

mentions it being closed captioned.

copying process.

My TV screen shows a black box

• You are in the TEXT mode. Select CAPTION mode to CAPTION

on certain channels.

[OFF].

 

 

- 26 -

EN

9I03

Page 26
Image 26
Sylvania SRC21194 Troubleshooting Guide, Problem Corrective Action, Tv/Vcr, Closed Caption Problem Possible Remedy