Synology DS-101j

Chapter 6 Troubleshooting

Here we have listed a few questions you might have when operating the Synology DS- 101j Disk Station, and we have listed some possible solutions to each question.

1. The DS-101j Disk Station does not work after the HDD was installed.

Check

Solution

 

 

If you’ve connected

Please connect the DS-101j Disk Station with AC power

the DS-101j Disk

adapter, power cord and RJ-45 LAN cable, put the plug

Station with AC

in the power outlet, and pressed the Power button.

power adapter, power

 

cord and RJ-45 LAN

 

cable, put the plug in

 

the power outlet, and

 

pressed the Power

 

button.

 

If you’ve pressed the

Please make sure that you’ve pressed the RESET button

“RESET” button (on

twice in 10 seconds correctly to format your internal

the back panel) twice

HDD. After the HDD is formatted, you may be able to use

in 10 seconds

your DS-101j Disk Station. Please refer to 1.3 Install HDD

correctly to format the

in Chapter 1 for the detailed steps for HDD installation.

internal hard disk.

 

 

 

Please note that all data on the hard disk you prepared by yourself will be

deleted after the hard disk has been formatted.

2.I can’t see the USB share from My Network Places after I plug in an USB device to DS-101j Disk Station.

Please note that if you’ve pressed the COPY button on the front panel, you will

not be able to see the USB share from My Network Places.

Check

Solution

 

 

What you plug in is a

Change it if it’s not a USB storage device.

USB storage device,

 

such as USB disks,

 

USB thumb drives,

 

and digital cameras.

 

Please connect to the

Try another USB device if you can’t see your USB device

Web management

in the UI. Because it may mean that your USB device has

User Interface (UI)

a compatibility problem. Also it might be because the DS-

and check the USB

101j Disk Station doesn’t support USB storage devices

Device section to see

behind an USB hub.

if your USB device is

 

recognized.

 

119