16
Chapter 4. Troubleshooting

Answers to Frequently Asked Questions

Problem Locating the fault
Another expansion card
fails to work after the
network card has been
installed
• Check all the cables: are all the cables connected to the correct expansion cards?
• Check that the expansion cards are correctly inserted and check any internal connections in
the computer. Perhaps a connection came loose or was damaged when you installed the
network card.
• Check for resource conflicts in the computer: check PCI configuration and resource allocation.
The computer does not
detect the network card • Check that the card is properly seated in the computer.
• Try installing the card in a different bus master compatible PCI slot.
The network card fails
during normal operation,
the status LED goes out
• Load or install the driver again.
Loopback test (see page
18) successful, but link
LED does not light (no
connection)

• Remove the SC duplex connector, reverse the positions of RX and TX, and insert again.
• Check connections; try another switch port if necessary.
• Switch configuration: 1000 Mbit/s set?
• Network driver loaded?
• Maximum transmission distance exceeded (see Table on page 10)?
LEDs for transmit/receive
data packets (TX/RX) not
flashing (permanently off)
• Network driver loaded?
• Network overload?
• Switch configuration: 1000 Mbit/s set?
• Maximum transmission distance exceeded (see Table on page 10)?
• If you have another SK-NET GE, check the same setup with the other SK-NET GE.