16
Chapter 4. Troubleshooting

Answers to Frequently Asked Questions

Problem Locating the fault
Another expansion card
fails to work after the
network card has been
installed
Check all the cables: are all the cables connected to the correct expansion cards?
Check that the expansion cards are correctly inserted and check any internal connections in
the computer. Perhaps a connection came loose or was damaged when you installed the
network card.
Check for resource conflicts in the computer: check PCI configuration and resource allocation.
The computer does not
detect the network card Check that the card is properly seated in the computer.
Try installing the card in a different bus master compatible PCI slot.
The network card fails
during normal operation,
the status LED goes out
Load or install the driver again.
Loopback test (see page
18) successful, but link
LED does not light (no
connection)

Remove the SC duplex connector, reverse the positions of RX and TX, and insert again.
Check connections; try another switch port if necessary.
Switch configuration: 1000 Mbit/s set?
Network driver loaded?
Maximum transmission distance exceeded (see Table on page 10)?
LEDs for transmit/receive
data packets (TX/RX) not
flashing (permanently off)
Network driver loaded?
Network overload?
Switch configuration: 1000 Mbit/s set?
Maximum transmission distance exceeded (see Table on page 10)?
If you have another SK-NET GE, check the same setup with the other SK-NET GE.