Troubleshooting
“Err” appears on the display
You stepped on the scale before “0.0” appeared on the display. Wait until “0.0” appears, then step on the scale.
“- EE -” appears on the display
Reading cannot be obtained if the weight capacity is exceeded.
“- - - -” appears on the display
If it is during weight measuring process, there is no memory of your personal data. Please program your personal data.
If it is during Recall function, there is no history of your weight data.
“LO” appears on the display
Two lithium batteries are low. Please change the batteries immediately.
Blue backlight of LCD disappeared
All bars are displayed and 00% is shown in Goal
You
Bars and % are displayed in Goal but nothing is in Step
This happens when the difference between your goal weight and initial weight is less than 10 lb or 5 kg.
Unable to obtain the last 12 readings in Recall Function
If you change your personal data (i.e., height or goal weight) the history will be deleted. Battery replacement will not cause the loss of history.
Calendar and Time settings are lost
If you replace the batteries, the calendar and time settings will be lost. Please follow the instructions on setting (resetting) calendar and time.
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