Repair

Service for TAPCO products is available from one of our authorized domestic service centers or at our factory, located in sunny Woodinville, Washington.

Service for TAPCO products living outside the United States can be obtained through local dealers or distributors.

If your SQ•2 needs service, follow these instructions:

1.Review the preceding troubleshooting suggestions. Please.

2.Call Tech Support at 1-877-827-2669, 7 am to 5 pm PST, to explain the problem and request an RA (Return Authorization) number. Have your SQ•2’s serial number ready. You must have an RA number before you can obtain warranty service at the factory or an authorized service center.

3.Keep this owner’s manual and the detachable line cord. We don’t need them to repair the SQ•2.

4.Pack the SQ•2 in its original package, including endcaps and box. This is very important. When you call for the RA number, please let Tech Support know if you need new packaging. You can order new packaging through our parts department. LOUD Technologies is not responsible for any damage that occurs due to non-factory packaging.

5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the problem, including how we can duplicate it.

6.Write the RA number in BIG PRINT on top of the box. Units sent to us without the RA number will be refused.

7.Ship the SQ•2 to us. We suggest insurance for all forms of cartage. Ship to this address:

TAPCO

SERVICE DEPARTMENT

16220 Wood-Red Road NE

Woodinville, WA 98072

8.We’ll try to fix the SQ•2 within five business days. Ask Tech Support for the latest turn-around times when you call for your RA number. The SQ•2 must be packaged in its original packing box, and must have the RA number on the box. Once it’s repaired, we’ll ship it back the same way in which it was received. This paragraph does not necessarily apply to non-warranty repair.

Lonely? Looking for that special someone? Do you have a question about your TAPCO product?

Please call our Technical Support folks at 1-877-827-2669, Monday to Friday, from 7 am to 5 pm PST. After hours, visit www.tapcogear.com and look under Support, or e-mail us at techmail@tapcogear.com

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Tapco SQ2 manual Repair, Tapco Service Department