8 – Troubleshooting
Please read this chapter if you are unable to use the unit properly even after setting it up following the procedures in this manual.
If you are still unable to resolve your problems please contact TASCAM customer support with the following information about the operating environment and details about the trouble.
Operating environment•• Computer manufacturer:
•• Model:
•• CPU:
•• Installed memory:
•• OS:
•• DAW:
•• Antivirus software use:
•• Wireless LAN use:
•• Installation is failing. Installation completed, but the computer does not recognize it.
If some trouble is causing installation to fail, or installation completes but the computer does not recognize the unit, check the following.
1)Is the unit’s USB indicator lit green? If the USB indicator is not lit, confirm that the USB cable is properly connected.
NOTE
Always use the included USB cable.
2)Change the USB port
Since the unit may not properly function with some USB ports, try connecting to a different
NOTE
•• Try again after disconnecting other USB devices. (Keyboards and mice can be left connected.)
•• Do not use a USB hub. Always connect the unit directly to a USB port on the computer
3)Stop other software that is running in the background
Since antivirus software and other software that runs in the background can interfere with installation, stop them before beginning installation.
See page 12 of this manual for how to install and uninstall the driver.
•• There is no sound even when audio is playing back.The audio output must be set on the computer.
Please confirm the following while the unit is connected to the computer.
If you make the following settings, sound will be output through this unit, but no sound will be output by the computer’s speakers or headphone jack.
Windows XP11Shut down all applications, and open the “Control Panel” from the “Start Menu.”
22Open “Sounds and Audio Devices”
NOTE
If you cannot find the above item, click “Sounds, Speech, and Audio Devices” and it will appear.
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