Technicolor - Thomson 580 setup guide Web Diagnostics, Test result Explanation

Chapter 5

Internet Connection Troubleshooting

5.3 Web Diagnostics

Connectivity check How to do a simple connectivity check on the web pages, is described in “3.3 Testing your Internet Connection” on page 23.

If the test is successful, you will get a list of green check marks in the test results. Otherwise a red cross will help you to diagnose the problem.

Test result	Explanation
	Your DSL line is not synchronised.
	Check if your telephone line is correctly
	connected to your SpeedTouch™.
	Check the DSL LED, as described in “ Checking
	the LEDs” on page 29.
	No ATM activity detected on your DSL line.
	No Ethernet activity.
	In case you are connected through a protocol other
	than PPPoE, this check is not applicable; the result
	will always be ‘No Ethernet activity’.
	Authentication failed: check your user name
	and password. The user name is in most cases
	in the form of username@ISP.
	Your connection is disconnected.
	Could not bring up link.
No IP	No IP address or no DNS server has been configured.
	During IP address negotiation, there was an IPCP
	error or a DHCP error.
No Internet	This test sends 1 ping to each address of a
	configured list of IP addresses. The test succeeds if
	all addresses can be reached. If your primary and
	secondary DNS server are part of the list, reaching
	one of both is enough.
No DNS	If this step fails, it may be because the DNS service
	provided by your ISP has a problem.

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