26

FREQUENTLY ASKED QUESTIONS

If you are still experiencing problems please contact the Helpline

Customer Support/Technical Helpline

Sky Media UK LTD

Telephone: 0871 2000 463

Email: service@skymediauk.co.uk

Visit our web site www.skymediauk.co.uk for further Trouble shooting

and frequently asked questions.

Question: Solution:
I have tuned in Digital TV but
I am not receiving any or all of the
channels and/or the channels I receive
are breaking up
The sound quality is high pitched?
I have connected the TV to my VCR via
SCART but it is not recording
1) Check you are in an area that can
receive Freeview. Visit
www.freeview.co.uk or call
08701 111 270.
2) Check you are using an aerial that is
able to receive a good digital signal. In
most cases, you will need an outdoor
digital hi-gain/wideband aerial. In areas
that have excellent Freeview coverage,
you may be able to use a loft type aerial
but it is highly likely that you will also
need to connect a booster between the
back of the TV and the TV aerial wall
socket. Unfortunately, to receive a good
enough digital signal, it is not possible to
use a portable/indoor type aerial.
This may change once the analogue
signal is switched off in 2012 and the
Digital signal strength is increased.
Go into the sound settings menu as
shown earlier in the manual and increase
the level of the bass and decrease
the treble
In addition to connecting via SCART, you
should connect the aerial cable from the
wall socket to VCR and another aerial
cable from the VCR to the TV
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