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TROUBLESHOOTING

FLASH CARD/DRIVE OPERATION

Unable to view photos

Not all JPEG files are compatible. If JPEG files will not play, try viewing them with a computer. If you can view them with a computer, try re-saving them.

Photo viewing is slow

The photo resolution may be too high. Try re-saving the images with lower resolution.

Unable to play music files (or music files not visible when browsing media)

The format of the files may not be compatible with the player. Try re-saving your music files in a different format (MP3 recommended).

Unable to view Movies

Not all MPEG4 (*.avi) files are compatible. If files will not play, try playing them with a computer. If you can play them with a computer, try re-saving them in a different format.

Flash card is incompatible

If the card is an MS Duo, MSDuo Pro, MS M2 or MS PRO-HG Flash Card, a Memory Stick Duo replacement Adaptor or Memory Stick Micro Adaptor (not supplied) will be required.

iPod OPERATION

No sound when playing music:

Check if the iPod is paused. If so, press the play.

Movie files stored on an iPod are not playing:

The movie files may not be compatible with your iPod. Check that the movie plays on your iPod before docking it to the unit.

A photo is displayed on the iPod screen, but not on the photo frame screen:

Press the centre button on the iPod to start the slideshow and switch the iPod photo display to your photo frame.

Photos are displayed on the iPod screen, but not on the photo frame screen:

Your iPod may be a model that does not support TV OUT. Check the specification of your iPod.

RADIO OPERATION

Poor quality radio reception

The aerial signal may not be adequate. Try repositioning the FM aerial wire and AM aerial or moving the unit to a different location.

AM radio stations not tuning

Check that the AM aerial is connected correctly to the terminals on the back panel.

Check that the AM channel spacing is set correctly in the radio ‘options’ menu. The correct setting for the UK and Europe is 9kHz.

ALARM OPERATION

Alarm not sounding

Check that you have set the correct alarm time, and set the alarm to wake you (wake-up mode symbol(s) will be displayed).

Check that the Time Display Format is set correctly (12H/24H).Check also that the unit is set to Standby before you go to bed.

Alarm not sounding (iPod wake-up mode)

Check that the iPod is set to play music before going to bed. If the iPod is set to play photos, the alarm will not sound.

Alarm sound not audible or too loud:

Make sure that the alarm volume is set to the correct level (the alarm volume is set when you set the alarm time).

GENERAL

Controls lock up

Your photo frame is a complex electronic product and there may be occasions when playback of certain media combinations could cause the control system to ‘lock’. In this case, turn off the power, remove the backup batteries (when fitted) and wait for 5 seconds.

Re-fit the backup batteries and turn the unit back on again. This will reset the control system of the player.

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