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General Information
General I would like to have louder
sound by connecting
additional speakers
Subject to the TV model and connections, it is possible to connect the TV to an
external amplifi er or surround sound (subject to connections/inputs on the device) as
follows:-
1) Connect a COAX cable* from the TV’s COAX output to your amplifi er/surround
systems COAX input
2) Connect a 3.5mm jack to L/R phono cable* from the TV’s headphone socket (where
fi tted) to your amplifi er/surround sound L/R input. Please note sound to the TV’s
speakers will be disabled.
3) On selected models, it maybe possible to connect a SCART input/output* switch with
an additional L/R Phono cable* to the TV’s SCART socket and to the L/R Phono Input of
your amplifi er/surround sound. Please note due to copyright laws it is not possible to
output video/sound from the TV on certain sources, i.e. HDMi, DVD etc.
*cables and switches mentioned are available to purchase separately from your
retailer.
General Why are some options in
the menu unavailable and
greyed out
Some options are only available in certain sources, i.e. HDMI, PC/VGA. They are
unavailable in the other sources where they have no affect.
TV I have tuned in Digital TV
but I am not receiving any
or all of the channels and/
or the channels I receive are
breaking up
1) Check you are in an area that can receive Freeview. Visit www.freeview.co.uk
2) Check you are using an aerial that is able to receive a good digital signal. In most
cases, you will need an outdoor digital hi-gain/wideband aerial. In areas that have
excellent Freeview coverage, you may be able to use a loft type aerial but it is highly
likely that you will also need to connect a booster between the back of the TV and
the TV aerial wall socket. Unfortunately, to receive a good enough digital signal, it is
not possible to use a portable/indoor type aerial. This may change once the analogue
signal is switched off in 2012 and the Digital signal strength is increased.
TV I have re-tuned my television
but when I switch it off it is
not storing the channels
Complete a fi rst time installation, please refer to the set-up menu section of the
manual of how to do this
DVD I have inserted a disc but it is
not playing
1) Ensure you have inserted put the disc in facing the correct way forward
2) Ensure the disc is clean and is not scratched
3) Some copied discs will not play.
4) Check the DVD is a region 2 disc – to change the region of the DVD player, refer to
section ‘Changing Regions’ on the website.
VCR/DVD
Recorder
I have connected the TV to
my VCR or DVD Recorder via
SCART but it is not recording
In addition to connecting via SCART, you should connect the aerial cable from the
wall socket to your VCR/DVD Recorder and another aerial cable from the VCR/DVD
Recorder to the TV
Game Consoles I have connected my PS3 to
the TV via HDMI, but I am
not receiving any pictures or
sound on my TV
1) Ensure the TVs source is on HDMI
2) Check your settings on your PS3 are as per the PS3 instruction manual
Game Consoles I have connected my
Xbox 360 to the TV via
Component Cables (Red,
Green & Blue) but I am not
receiving any sound
Component cables only provide HD Pictures. For the sound you will need to connect
the Red & White audio cables on the Xbox to the Red & White phono inputs on the
rear of the TV. Please refer to the ‘Connections’ pages.
USB Mode I have inserted a USB
Memory Key, but the TV
does not recognise it
Ensure the USB Memory Key is formatted to type FAT32.
USB Mode Using a USB portable hard
drive
If you wish to use a portable hard drive larger than 32GB, please note that it must
be formatted to the FAT32 fi le system in order to operate on this TV. Windows XP/
Vista computers are only capable of formatting up to 32GB, therefore, you will need a
software programme/utility to format larger hard drives. Please refer to the web site
for more information.
System Lock I have changed the password
on the television and now
forgotten it
There is a master password of 4711, to gain access to the TV menu and reset the
normal password
FREQUENTLY ASKED QUESTIONS