Frequently asked questions
Below are the questions most frequently asked about the cordless telephone.
If you cannot find the answer to your question, visit our website at www.vtechphones.com or call
1(800)
My telephone | Make sure the telephone |
does not work | base is installed properly, |
at all. | and battery is installed |
| and charged correctly. |
| For optimum daily |
| performance, return the |
| handset to the telephone |
| base after use. |
|
|
The display | Disconnect the |
shows No line. | telephone line cord from |
I cannot hear | your telephone and |
the dial tone. | connect it to another |
| telephone. If there is |
| no dial tone on that |
| other telephone either, |
| then the telephone line |
| cord may be defective. |
| Try installing a new |
| telephone lind cord. |
| If changing telephone |
| line cord does not |
| help, the wall jack (or |
| the wiring to this wall |
| jack) may be defective. |
| Contact your telephone |
| service provider. |
|
|
| You may be using a new |
| cable or VoIP service, |
| the existing telephone |
| jacks in your home may |
| no longer work. Contact |
| your service provider for |
| solutions. |
|
|
I cannot dial | Make sure there is a dial | |
out. | tone before dialing. It is | |
| normal if the handset | |
| takes a second or two | |
| to synchronize with the | |
| telephone base before | |
| producing a dial tone. | |
| Wait an extra second | |
| before dialing. | |
|
| |
| Eliminate any | |
| background noise. | |
| Mute the handset | |
| before dialing, or dial | |
| from another room in | |
| your home with less | |
| background noise. | |
|
| |
The display | The handset is | |
shows To | deregistered from the | |
register HS and | telephone base. Follow | |
See manual | the steps in Register | |
alternately. The | a handset to register | |
handset does | the handset back to the | |
not work at all. | telephone base. | |
|
| |
The display | Place the handset in | |
shows Low | the telephone base or | |
battery. | charger for charging. | |
|
| |
The battery | Make sure the handset is | |
does not | placed in the telephone | |
charge in the | base or charger correctly. | |
handset or the |
| |
If the battery is completely | ||
handset battery | ||
does not | depleted, charge the | |
accept charge. | battery for at least 30 | |
| minutes before use. | |
|
| |
| You may need to | |
| purchase a new battery. | |
|
| |
The telephone | Make sure the ringer | |
does not ring | volume is not set to off. | |
when there is |
| |
The handset may be too | ||
an incoming | ||
call. | far from the telephone | |
| base. Move it closer to | |
| the telephone base. | |
|
| |
My handset | Move the handset closer | |
beeps and is | to the telephone base. It | |
not performing | may be out of range. | |
normally. |
| |
|
|
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