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Tektronix Phaser 8200 , PhaserSMART, Windows driver and driver help system

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User Guide 73

Getting Help

PhaserSMART™

PhaserSMART™ is an automated, Internet-based, support system. You

can access interactive troubleshooting by selecting:

■In the printer driver, the Technical Support link on the

Troubleshooting Tab.

■In CentreWare IS, the Technical Support link, under the Support

Links section on the Support tab.

■In PhaserSMART, via the Internet

www.PhaserSMART.xerox.com.

Once activated, PhaserSMART launches your browser and uploads

usage information from your printer. It uses a logic engine to analyze

the usage data and propose a solution. If your problem is not resolved

by this solution, PhaserSMART guides you to open a Service Request

with Xerox Customer Support. PhaserSMART requires that your

printer has an IP address and that Information Forwarding is turned on

in the printer.

Windows driver and driver help system

If you are using Windows 95, Windows98, W indows Me,

Windows NT, Windows 2000, or Windows XP, install the driver from

the Printer CD-ROM and access the printer driver to:

■Link to relevant web sites from the Troubleshooting tab.

■View information about the printer features on the driver tabs

by clicking the Help button on the tab.

■View troubleshooting information by clicking a Help button,

then selecting the Troubleshooting Guide.

Contents

Main Page Page Page Contents Page User Guide vii Printer Warranty viii Consumables Warranty User Guide ix x User safety summary Note User Guide xi xii User Guide xiii xiv Printer Parts and Supplies Customer-Replaceable Consumables (CRCs) Customer-Replaceable Units (CRUs) 2 User Guide 3 Parts/Supplies Accessories Trays High-Capacity Paper Tray Assembly Printer Station 4 Internal Hard Drive Upgrades Phaser Memory User Guide 5 Paper and Specialty Media Parallel Cables Xerox Phaser Professional Printing Paper 6 Phaser 860/8200 Transparency Film Color Printing Labels Xerox Phaser Professional Printing Paper (cont'd.) User Guide 7 Parts/Supplies Premium Die-cut Business Cards 8 Front Panel Parts of the front panel Printing a Menu Map Printing information pages Front panel error conditions 10 Features User Guide 11 Supplies Features Print-quality modes 12 Features TekColor color corrections Paper and Print Media Paper tips Supported media 14 Paper and Print Media (1) User Guide 15 Paper and Print Media Supported paper and print media (cont'd.) 16 Print area of supported paper sizes Page 18 Loading Trays Loading the Standard Paper/Transparency Tray Page 20 Loading the Optional High-Capacity Paper Tray Page Page Loading the Optional High-Capacity Transparency/Label Tray 24 Loading the Optional Legal Paper Tray Page Page Manual-Feed Printing 28 Page 30 Printing on Special Media Printing on Phaser High-Resolution Photo Paper Printing on labels and business cards Guidelines Method for printing on labels or business cards 32 Printing on transparencies Page Printing on envelopes Guidelines General method for printing on envelopes 36 Printing envelopes from Microsoft WORD for Windows Printing envelopes from Microsoft WORD on a Macintosh 38 Printing envelopes from other applications on a Macintosh Printing on letterhead paper 40 Printing Two-Sided Jobs Printing two-sided jobs 42 Troubleshooting print-quality Band of color(s) missing 44 One or more color bars are missing All four color bars are missing in the test print 46 Smudges or smears appear on the print Images are too light or too dark 48 Paper Jams Jam prevention tips Clearing jams Paper jam Open exit cover to clear Solution 1 50 Solution 2 Solution 3 52 Paper jam - Open front cover to clear Page Paper jam - Remove lower tray to clear Paper jam, incorrect size - Open exit cover to clear 56 Paper jam - Retry manual feed Maintenance and Cleaning Adding ink Ink tips Loading ink 58 Emptying the waste tray 60 Page 62 Replacing the Maintenance Kit Cleaning the Rapid Release Guide Page Page 66 Cleaning the maintenance drawer wiper blade Page 68 Moving and Shipping the Printer Moving the printer within the office 70 Shipping the printer Page 72 Getting Help Printer CD-ROM Advanced Network Management Tools CD-ROM Printers front panel and internal pages PhaserSMART Windows driver and driver help system 74 Xerox web sites CentreWare IS Other online services To find a local reseller 76 Getting Help Customer support centers User Guide 77 Specifications Material Safety Data Sheet for ColorStix 8200 Ink Sticks 78 Material Safety Data Sheet for Silicone Intermediate Transfer Layer Fluid 80 User Guide 81 82 Material Safety Data Sheet for CleanTex Alcopad User Guide 83 84 User Guide 85 Page Index Numerics A B C D E F G 90 H I J K L M 92 N O P Q R 94 S T