Service at TerraTec.
“Rien ne va
Hotline and Internet
In case of a serious
If possible, try our Internet support system first: under http://www.terratec.com/ you will al- ways find current answers to frequently asked questions (FAQ) and the latest drivers.
If these options do not provide the necessary help, please contact our phone helpline or con- tact us online at http://supporten.terratec.net/.
In addition, it would be helpful to our technicians if you are at your computer during the phone call so that you can carry out our tips and tricks directly. Please do not forget to write down the name of the respective support technician if you contact our Support Team. You will need this name if a defect is present and your device needs to be mailed to us.
Broken?!
Before you send your device back, be sure to contact us! Make a note of the name of your support contact and follow these simple instructions:
Please fill out the service request form provided with your card clearly and completely. The more clearly and detailed you describe the problem, the faster we will be able to help. Cards sent in without a description of the problem cannot be processed and will be returned to you at your expense.
Be sure to include a copy of your purchase receipt (not the original) with the package. If we do not receive a copy of a receipt, we will assume that the warranty for the prod- uct has expired and will bill you for the repair.
Please use a sufficiently strong and padded mailing package. We recommend using the original package. Remember that the card is a sensitive electronic component.
Be sure to include enough
ReceiverSystem NOXON Audio (English) | 41 |