General terms and conditions of service
1.General
By purchasing and receiving the goods, you accept our general terms and conditions of service.
2.Proof of guarantee
You will require a copy of the purchase receipt or delivery slip as proof of warranty. If you do not supply proof of warranty, we will charge for repairing the goods.
3.Description of problem
Shipments that do not include a description of the fault or an insufficient description ('defective' or 'for repair' is insufficient) will be returned for a processing fee, because this makes repair more difficult and could have been avoided.
4.Invalid returns
In the event of an unfounded complaint (no fault could be detected, probable operating error), we will return the goods and a processing fee will be charged.
5.Packaging
If possible, please use the original packaging for return shipment. Any warranty claim will be jeopardized by improper packaging. The warranty will not apply to damage caused by improper packaging.
6.Foreign manufactured products
Devices that are not manufactured or distributed by TerraTec Electronic GmbH will be re- turned and a processing fee will be charged.
7.Repairs liable to your expense
Repairs out of the warranty period are liable to your expense.
8.Transportation costs
The dispatcher pays all costs associated with shipping and insurance for the goods for repair to TerraTec Electronic GmbH. If the goods are covered by warranty, TerraTec Elec- tronic GmbH will pay the shipping costs for returning repaired goods. COD shipments will not be accepted for organizational reasons.
9.Final regulation
TerraTec Electronic GmbH reserves the right to change or supplement the general terms and conditions of service at any time.
Otherwise the General Terms and Conditions of Business of TerraTec Electronic GmbH are considered to be accepted.
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