Frequently Asked Questions
Q:What should I do when I type on the keyboard and nothing happens?•Check that mobile device’s batteries are charged.
•Verify that keyboard has sufficient power to operate.
•Verify that the right keyboard panel is fully slid inward.
•Check to make sure that the keyboard software is installed properly according to the instructions.
•Check the BT tab of the Keyboard Control Panel to make sure the Stowaway BT Keyboard is enabled.
•Check the Config tab of the Keyboard Control Panel to make sure you’ve selected the appropriate keyboard type. After tapping Enable, you should select Bluetooth wireless keyboard.
•Use the Keyboard Help icon to launch the help. 
Q:I tried to turn off the Bluetooth radio and it automatically turned back on, what should I do?
The Stowaway Sierra keyboard must be disabled before the Bluetooth radio can be turned off. See the Disabling the Stowaway Sierra Keyboard section for more information.
Q:What are the Serial and IR tabs of the Keyboard Control Panel for?If you should ever select and setup the Connected serial keyboard or Infrared wireless keyboard option on the Config tab of the Keyboard Control Panel, you will see a Serial and/or IR tab added to the Keyboard Control Panel. Even if you change back to the Stowaway BT keyboard the Serial and/or IR tab will remain in the Keyboard Control Panel. Serial keyboards use a physical connection versus a wireless connection to a mobile device. Only users of Stowaway keyboards that use a physical connection will use the Serial tab. Infrared keyboards use an infrared line of sight connection to a mobile device. Only users of Stowaway Infrared Wireless keyboards will use the IR Tab. Users of the Stowaway BT keyboard can ignore this tab.
Q: What is the Stowaway Travel Mouse button for?This is used to setup the optional Bluetooth mouse. This is only for users that also have the Stowaway Travel Mouse.
Stowaway Sierra Owner’s Manual for Windows Mobile
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