Top Innovations MC1275 warranty Letter From The Ceo, Warranty Information, Kansas City, MO

LETTER FROM THE CEO

Dear Valued Customer,

Congratulations on purchasing your new MC1275 Heavy-Duty Steam Cleaner. This powerful product places the natural cleaning power of steam in a convenient appliance that is perfect for use anywhere around the home - inside or out.

Plug your Heavy-Duty Steam Cleaner in, and in minutes you are ready to eliminate dirt, grease, grime, stains and more from most anywhere in or around your home. In addition to removing dirt and grime, you will receive the many benefits that steam provides. Hot steam kills germs, bacteria, mold and mildew. It also refreshes upholstery and eliminates smoke and other unpleasant odors, making your carpet and furniture like new again. Use it in your living room, kitchen, bedrooms, bathrooms, and anywhere else that you need to clean. Windows, vents, countertops, floors, appliances, cars, barbecue grills, patio furniture and much more will all benefit from the natural cleaning power of steam. And when you’re finished steaming, the Heavy-Duty Steam Cleaner is quick and convenient to clean and store.

Top Innovations, Inc. would like to invite you to visit our Customer Support web site at:

www.TopInnovations.com

On this website you will find additional information about many other exciting products that are available, helpful tips on ways in which you can utilize your Heavy-Duty Steam Cleaner, and other useful information to assist you in maximizing the power of steam!

Enjoy your new MC1275 Heavy-Duty Steam Cleaner!

Benny Lee

Chairman and CEO

Top Innovations, Inc.

WARRANTY INFORMATION

Before returning any product for any reason, you MUST call or e-mail Top Innovations Warranty Service at (800) 711-6617 or customerservice@topinnovations.com to obtain a Return Authorization Number.

30-DAY MONEY BACK POLICY

If any item purchased directly from Top Innovations, Inc. does not meet your expectations, it may be returned within 30 days of the date of purchase for either a replacement or full refund of the purchase price less any shipping charges. In some circumstances, an additional restocking fee will apply.

ONE YEAR LIMITED WARRANTY

(If outside USA, additional shipping charges may apply)

Top Innovations, Inc., warrants this product to be free from defects in material and workmanship for a period of

(1)one year from the date of purchase. This warranty does not cover damage caused by misuse, negligence, use by improper current or voltage, commercial use, use contrary to operating instructions or disassembly, repair or alteration by any person other than Top Innovations, Inc. Warranty Service Department.

Top Innovations, Inc., will repair or replace at its option. This warranty gives you specific legal rights and may have other rights, which may vary from state to state.

Should there be any missing or defective parts or accessories, please contact Customer Support. In most cases, it is not necessary to return the entire unit. We can ship most replacement parts directly to your home.

Upon expiration of your One Year Limited Warranty, you will be advised of the cost of repair before any servicing is done. You must have a Return Authorization Number before returning your product for any reason. For non-warranty service, please enclose a check for the amount required. Or, you may pay by money order, Visa, MasterCard, AmEx or Discover credit card.

If you need to request warranty service, or have any questions about coverage under this warranty, please visit the Warranty Service Request page on our Web site, www.TopInnovations.com. You may also email customerservice@topinnovations.com, or phone (800) 711-6617 or (816) 584-9700, ext 130 or 131.

Please have your product serial number ready before contacting Warranty Service Department. The serial number is located on the back or bottom of your unit.

Performance of any obligation of this Warranty, or 30-Day Money Back Policy, may be obtained by:

1.Call (800) 711-6617 for a Return Authorization Number before returning your unit. Failure to obtain a Return Authorization Number will cause a delay in service.

2.Include a copy of purchase receipt.

3.Box the item securely, in its original packaging if available. Include original packing materials and accessories unless advised otherwise by a Customer Service agent.

4.Include your name, address, telephone number, and Return Authorization Number on returned package.

Send unit postage/freight-prepaid (Top Innovations does not accept “collect” or COD returns) to:

Top Innovations, Inc.

Warranty Service Department

6655 Troost Ave.

Kansas City, MO 64131

Call Top Innovations, Inc., Customer Service at (800) 711-6617, or (816) 584-9700 if you have any questions about the procedures described above.

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