Reference Section

Before Calling Service Personnel

Before calling service personnel, please check the following chart for a possible cause of the problem you are experiencing. A minor adjustment on your part may eliminate the problem and restore your TV reception.

ProblemChecks and AdjustmentsPage

TV will not turn on

Make sure the power cord is plugged in, then press POWER button.

15

 

Check battery in the Remote. (Maybe batteries are “dead”.)

8

 

 

 

 

No picture, no sound

Check antenna/cable connections.

5

 

 

 

 

No sound, picture OK

Maybe sound is muted. Try pressing VOLUME S button.

15

 

Try another channel. (Maybe station trouble.)

 

 

 

 

 

Poor sound, picture OK

Try another channel. (Maybe station trouble or local interference

 

 

 

from appliance.)

 

 

 

 

 

Poor picture, sound OK

Check antenna/cable connections.

 

 

Try another channel. (Maybe station trouble or local interference.)

 

 

Adjust Picture menu.

20

 

 

 

 

Poor reception of broadcast channels

Try another channel.

 

 

Check antenna connections.

5

 

If using VCR, check TV/VCR button.

10

 

 

 

 

No UHF, VHF OK

Make sure TV/CABLE function is in “TV” mode.

16

 

 

 

 

Black box appears on the screen

Captioning may be turned on

27

 

 

 

 

Cannot select a certain channel

That channel may be locked out with BLOCK CHANNEL function, or

31

 

 

erased with the ADD/ERASE function.

17

 

 

 

 

Multiple images (ghosts)

Try another channel. (Maybe station trouble.)

 

 

Use a highly directional outdoor antenna.

 

 

 

 

 

Poor color or no color

Try another channel. (Maybe station trouble or local interference.)

 

 

Adjust TINT and/or COLOR in the Picture menu.

20

 

If you change the direction of the TV while the TV is activated, the

 

 

 

picture may suffer from color shading. If so, turn off the TV and allow

 

 

 

it to cool for about 30 minutes, then turn on the TV again.

 

 

 

The picture should improve.

 

 

 

 

 

No stereo or SAP sound from an MTS

Check if MTS function is properly set.

22

broadcast

 

 

 

 

 

 

 

The Remote Control does not operate

Check if TV/CABLE/VCR switch is properly set.

9, 10

 

Maybe something was between the Remote and the remote sensor.

 

 

Maybe batteries are dead. Try replacing batteries with new ones.

8

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