Reference Section
Before Calling Service Personnel
Before calling service personnel, please check the following chart for a possible cause of the problem you are experiencing. A minor adjustment on your part may eliminate the problem and restore your TV reception.
| Problem | Checks and Adjustments | Page | |
TV will not turn on | ● | Make sure the power cord is plugged in, then press POWER button. | 15 |
| ● | Check battery in the Remote. (Maybe batteries are “dead”.) | 8 |
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No picture, no sound | ● | Check antenna/cable connections. | 5 |
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No sound, picture OK | ● | Maybe sound is muted. Try pressing VOLUME S button. | 15 |
| ● Try another channel. (Maybe station trouble.) |
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Poor sound, picture OK | ● | Try another channel. (Maybe station trouble or local interference |
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| from appliance.) |
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Poor picture, sound OK | ● | Check antenna/cable connections. |
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| ● Try another channel. (Maybe station trouble or local interference.) |
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| ● | Adjust Picture menu. | 20 |
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Poor reception of broadcast channels | ● | Try another channel. |
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| ● | Check antenna connections. | 5 |
| ● | If using VCR, check TV/VCR button. | 10 |
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No UHF, VHF OK | ● | Make sure TV/CABLE function is in “TV” mode. | 16 |
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Black box appears on the screen | ● | Captioning may be turned on | 27 |
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Cannot select a certain channel | ● | That channel may be locked out with BLOCK CHANNEL function, or | 31 |
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| erased with the ADD/ERASE function. | 17 |
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Multiple images (ghosts) | ● | Try another channel. (Maybe station trouble.) |
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| ● Use a highly directional outdoor antenna. |
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Poor color or no color | ● | Try another channel. (Maybe station trouble or local interference.) |
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| ● | Adjust TINT and/or COLOR in the Picture menu. | 20 |
| ● If you change the direction of the TV while the TV is activated, the |
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| picture may suffer from color shading. If so, turn off the TV and allow |
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| it to cool for about 30 minutes, then turn on the TV again. |
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| The picture should improve. |
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No stereo or SAP sound from an MTS | ● | Check if MTS function is properly set. | 22 |
broadcast |
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The Remote Control does not operate | ● | Check if TV/CABLE/VCR switch is properly set. | 9, 10 |
| ● Maybe something was between the Remote and the remote sensor. |
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| ● | Maybe batteries are dead. Try replacing batteries with new ones. | 8 |
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