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Chapter 12: Troubleshooting

General troubleshooting (continued)
Symptom Solution
Recording problems If you use the TV’s remote control to start recording, you will not be able to change inputs (page 72),
open the POP window (page 81), or open the FAV SCAN multi-window (page 83). If you attempt to do
so, the message “Not Available While Recording” will appear on-screen.
If you are recording a digital channel, you will only be able to change analog channels while the recording
is in progress. If you are recording an analog channel, you will only be able to change digital channels
while the recording is in progress. This is because the TV tuner that is being recorded (digital or analog)
will be locked on the channel that is currently recording.
It is recommended that you use the TV’s remote control to start recording. If you use a device other than
the TV’s remote control to start recording and then attempt to access a feature that is normally denied
during recording (POP mode, FAV SCAN mode, changing inputs,) the recorded audio and/or video may
not be what you intended to record. See pages 72 and 76.
•If
you connected a Symbio™ AVHD recorder, in order to use its full functionality, you must first set up the
TV Guide On Screen™ system (page 26 and Chapter 5).
TV stops responding to controls If the TV stops responding to the controls on the remote control or TV side panel and you cannot turn off
the TV, press and hold the POWER button on the TV side panel for 5 or more seconds to reset the TV.
Other problems If your TV’s problem has not been addressed in this Troubleshooting section or the recommended
solution has not worked, use the Restore Factory Defaults procedure as described on page 57.
Cannot connect to network. Check modem and splitter connections.
Make sure the splitter is connected to the modem or telephone.
Confirm modem’s operation with this manual.
• Make sure your network address or Email account are set correctly (page 107).
Disable network connection Check the RJ-45 cable connection.
Check that the modem’s power cord is plugged in.
• Make sure your network address or Email account are set correctly (page 107).
Unstable network connection. Unplug the RJ-45 cable from an outlet, and then connect again.
Cannot set recording timer by Email. Select “Test” to confirm the setup( page 107).
Select “Done” after setting up( page 107).
See Chapter 11 in this manual.
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