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Chapter 12: Troubleshooting

Symptom Solution
“Now Booting” message •
When you turn on the TV after connecting the power cord, the message
appears on-screen
“Now Booting…” will be displayed on-screen until the TV enters standby mode. This is normal and is not a
sign of malfunction.
Sound problems • Check the antenna/cable connections (see Chapter 2).
•The station may have broadcast difficulties. Try another channel.
•The sound may be muted. Press VOLUME.
•If you hear no sound, try setting the MTS feature to Stereo mode (page 90).
•Make sure the Speakers function in the Audio Setup menu is set correctly (page 93).
• If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is
set to SAP mode (page 90).
•If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign
language), the SAP mode may be on. Set the MTS feature to STEREO mode (page 90).
•When using an external audio amplifier, if you connect the amplifier to the VAR. AUDIO OUT terminals,
the volume of the TV and amplifier must be set above 0 or you will not hear any sound (page 23).
Remote control problems • Make sure the remote control is set to the correct device mode (page 33).
•Remove all obstructions between the remote control and the TV.
•The remote control batteries may be dead. Replace the batteries (page 33).
•Your TV remote control may not operate certain features on your external device. Refer to the owner’s
manual for your other device to determine its available features. If your TV remote control does not
operate a specific feature on another device, use the remote control that came with the device (page 33).
• If the TV still does not act as expected, use the Restore Factory Defaults procedure as described on page
57.
Channel tuning problems • Make sure the remote control is set to the correct device mode (page 33).
•The channel may have been erased from the channel memory by the Channel Add/Delete feature. Add
the channel to the channel memory (page 48).
•The channel may be blocked by the Channels Block feature. Unblock the channel (page 100).
•If you are unable to tune digital channels, check the antenna configuration (page 46). If you are still
unable to tune digital channels, clear all channels from the channel list (page 48) and reprogram
channels into the channel memory (page 47). If you are still unable to tune digital channels, use the
Restore Factory Defaults procedure as described on page 57. Also see “Other problems,” on the next
page.
Closed caption problems • If the program or video you selected is not closed-captioned, no captions will display on-screen
(page 88).
•If text is not available, a black rectangle may appear on-screen. If this happens, turn off the closed
caption feature (page 88).
•A closed caption signal may not display correctly in the following situations: a) when a videotape has
been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard
(page 88).
Rating Blocking (V-Chip) problems • If you forget your PIN code: While the PIN code entering screen is displayed, press RECALL four times
within 5 seconds. The PIN code you previously stored will be cleared (page 98).
•The V-Chip feature is available for the U.S. V-Chip system only (page 99).
General troubleshooting (continued)
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