Toshiba 62HM15A owner manual 101

Chapter 10: Troubleshooting

TV Guide On Screen® FAQs (continued)

CHANNEL LINE-UPS & LISTINGS

14.Q: Why aren’t all my channels initially displayed?

A:After initial setup, approximately 120 channels are automatically displayed. The user may use the “Change channel display” feature to turn ON or OFF additional channels.

Note: Even though you have the option of enabling many more channels, the system may not have the memory capacity to hold detailed program descriptions for all of them.

15.Q: When I opened the TV Guide On Screen® system, I was

asked to choose from more than one channel lineup. What should I do?

A:Select the lineup that most closely matches the one for your area. If after you choose the lineup, you want to make changes to it, highlight Setup in the Service Bar. Press z to select Change Channel Display. Follow the on-screen instructions.

16.Q: Why do all my channels display “No Listing?”

A:The TV Guide On Screen® system has not yet received its data download. The phrase “No Listings“ will be replaced with program information during the next download cycle, which will occur within the next 24-hour period.

17.Q: Why do some of my channels display “No Listing?”

A:There are several possibilities:

a)The channels in question were recently turned ON (in Change channel display) and TV Guide On Screen® has yet to receive its next data download.

b)After completing the initial setup, the first data download of the day was interrupted by a VCR recording.

c)The TV power cord was left unplugged for an extended period of time and the TV Guide On Screen® system was unable to receive program listings during the scheduled download cycle.

d)Poor reception caused some of the data to be missed.

e)The cable box was turned OFF. The TV power cord must be plugged in and the cable box must be ON.

g)A/V Cable: The VCR was turned OFF. If the connection includes stereo cables with cable box to VCR and stereo connection from VCR to television, the VCR must be ON.

18.Q: A show entry in the TV Guide On Screen® system reads “No Listing.” What does that mean?

A:Show information for that entry was not available during the last TV Guide On Screen® system information update (download). Show information is updated on a daily basis.

19.Q: I have seen the word “download” in reference to the TV

Guide On Screen system. What does that mean?

A:“Download” refers to the times throughout the day when the TV Guide On Screen® system is receiving channel and listings information from your Cable or over-the-air antenna transmission.

20.Q: After some show titles, I have noticed from 1 to 4 stars (****). What does that mean?

A:These stars are a broadcast-industry ratings system used to inform you of a show’s quality. The more stars, the better the rating.

21.Q: What do the colors for shows in the Listings and Search screens indicate?

A:Green = Sports; Dark Blue = Children’s; Purple = Movies; Teal = Other Show.

22.Q: How do I add, delete, or change the assigned number of channels on the TV Guide On Screen® system?

A:See the “Change channel display” section in the TV Guide On Screen® owner’s manual (see page 65).

23.Q: Why are some of my channels listed on the wrong number?

A:There are several possibilities (see page 65 for details):

a)Incorrect channel lineup was selected. Access “Change system settings” and choose “Yes, but my channel lineup is incorrect,” and then reselect the correct lineup.

b)Channel line-up changes have not yet been processed. Use the “Change channel display” feature to make adjustments.

c)Initial setup was done incorrectly (that is, the wrong ZIP/postal code was entered.) Redo the initial setup.

24.Q: Why doesn’t the program highlighted match up with the video window on my TV screen?

A: There are several possibilities (see page 65 for details):

a)The station in question made a late change to its scheduled program listing and the TV Guide On Screen® system has not yet been updated.

b)The TV is receiving broadcasts through a modified or boosted antenna system or a satellite dish (not supported by the TV Guide On Screen® system).

c)Initial setup was done incorrectly. (i.e., the wrong ZIP/postal code was entered.) Redo the initial setup.

d)Incorrect channel lineup was selected. Access “Change system settings” and choose “Yes, but my channel lineup is incorrect,” and then reselect the correct lineup.)

e)The video window may be locked. Press SPLIT to unlock.

25.Q: Can I move my favorite stations to the top of the

TV Guide On Screen® display screen?

A:Yes. Use the “Change channel display” feature to make adjustments (see page 65). Highlight the station call letters to be moved, then use the BLUE, GREEN, and/or Number buttons to reassign the position of the station.

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