If Something Goes Wrong

185

Resolving a hardware conflict

Wireless networking problems

NOTE

This section provides general troubleshooting tips for networking

 

problems, specifically wireless (Wi-Fi®) networking.

 

The terms and concepts used assume a basic understanding of

 

networks, and may be for more advanced users. If you need

 

assistance or if you are not familiar with the terminology, please see

 

Windows® Help and Support or contact your computer technician.

 

 

❖If your computer is equipped with an internal Wi-Fi®adapter,

verify that the Wi-Fi®antenna switch is on (the Wi-Fi®light will be lit).

NOTE

To determine if your computer has an internal Wi-Fi®adapter, check

 

the device list in Device Manager (part of the Windows® Control

 

Panel, Hardware and Sound). Some Toshiba models may have a

 

Wi-F®antenna switch even though they do not have an internal

 

Wi-Fi®adapter.

 

 

❖Verify that signal strength is good using the utility provided with the Wi-Fi®adapter.

❖If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP’s (Internet Service Provider) service may be disrupted.

❖Verify that the Service Set Identifier (SSID), or network name, is correct—i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case- sensitive. Toshiba provides a Client Manager utility for setting and managing SSIDs.

❖Check the Control Panel’s Hardware and Sound Device Manager to verify that the Wi-Fi®adapter is recognized by the Windows® operating system, and that the driver is loaded. Carefully note any error messages—these will be very helpful if you should confer with a support technician at a later time.

❖Verify that the network connection is configured to obtain its Internet Protocol (IP) address dynamically:

1 Click Start, and then Network.

2 Click View Status.

3 Click Details.