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If Something Goes Wrong

Resolving a hardware conflict

4Verify that the DHCP Enabled setting is set to Yes.

5Click Close.

❖Use IPCONFIG to verify that the computer has a useful IP address—one other than the private address of 169.254.xxx.xxx assigned by Windows®.

1Click Start to open the Start menu.

2Type Cmd in the search field.

3At the top-left of the Start menu, click cmd.exe to open the command prompt.

4Enter IPCONFIG /ALL and press Enter.

The IP address for each active network adapter will be displayed.

❖Connect your computer directly to your router, by plugging a standard CAT5 Ethernet patch cable (sold separately) into your

computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi®part of your network.

❖Use the PING command to verify a connection to the gateway at 192.168.1.1 (a default gateway for most wireless routers).

1 Click Start to open the Start menu.

2 Type Cmd in the search field.

3 At the top-left of the Start menu, click cmd.exe.

4 Enter PING 192.168.1.1 at the command prompt, and press

Enter.

5 If “Request Timed Out” or another error message appears in response, then the problem is probably Wi-Fi®-related.

❖If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases.