10. TROUBLESHOOTING | |
| 10. TROUBLESHOOTING |
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Error Message | Problem | Solution | |||
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CUTTER ERROR | Media is jammed in the cutter. | Remove the jammed media and feed | |||
**** |
| the undamaged media through the | |||
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| cutter. |
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| ➔ Press the [RESTART] key. |
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| Else |
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| Turn the power off and contact your |
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| Authorized Service representative. |
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FLASH WRITE | An error has occurred when loading | 1. Turn the power off, | |||
ERR. | data onto a flash memory card or ATA | memory card or ATA card and try again. | |||
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| card. | 2. Replace the flash memory card or |
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| ATA card and retry. |
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| 3. Turn the power off and contact your |
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| Authorized Service representative. |
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FORMAT ER- | An error has occurred while formatting | 1. Turn the power off, | |||
ROR | a flash memory card or ATA card. | memory card or ATA card and try again. | |||
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| 2. Replace the flash memory card or |
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| ATA card and retry. |
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| 3. Turn the power off and contact your |
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| Authorized Service representative. |
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FLASH CARD | No more data can be saved in the | Replace the card with a new one and | |||
FULL | flash memory card or ATA card. | ||||
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| (In case of flash memory card, only |
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| 1MB and 4MB cards can be used.) |
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COMMS ERROR | A communication error has occurred | Turn the power off then on again or | |||
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| with the host. | press the [RESTART] key. |
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| Check the program data. |
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| ➔ Call your Authorized Service repre- |
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| sentative if necessary. |
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example) | When an error is detected in a com- | Correct the command and | |||
PC001; 0A00, | mand 16 bytes of the command are | again. | |||
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| displayed. |
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Command error | (ESC, LF, NUL are not displayed.) |
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0300, 2, 2 |
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Other Error | Hardware or software trouble. | Turn the power off then on again. If the | |||
Message |
| problem still exists turn the power off | |||
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| and contact your Authorized Service |
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| representative. |
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NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then on again.
After the power has been switched off and on, all print data in the printer is cleared.
**** denotes a remaining count of unprinted labels.
