Apple MD478LL/A Tips and Troubleshooting, General suggestions, If you need to reset iPod nano

Tips and Troubleshooting 13

Most problems with iPod nano can be solved quickly by following the advice in this chapter.

The 5 Rs: Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have a problem with iPod nano. Try these steps one at a time until your issue is resolved. If one of the following doesn’t help, read on for solutions to specific problems.

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Reset iPod nano. See General suggestions, below.

Retry with a different USB port if you cannot see iPod nano in iTunes.

Restart your computer, and make sure you have the latest software updates installed. Reinstall iTunes software from the latest version on the web.

Restore iPod nano. See Updating and restoring iPod software on page 60.

General suggestions

Most problems with iPod nano can be solved by resetting it.

If you need to reset iPod nano

mm First, make sure iPod nano is charged. Then press the Sleep/Wake button and the Home button for 6 seconds, until the Apple logo appears.

If iPod nano won’t turn on or respond

mm The iPod nano battery might need to be recharged. Connect iPod nano to a high power USB 2.0 port or USB 3.0 port on your computer or to an Apple USB Power Adapter and let the battery recharge. Look for the lightning bolt icon on the iPod nano screen to verify that iPod nano is receiving a charge.

Note: The USB 2.0 port on most keyboards doesn’t provide enough power to charge iPod nano. Connect iPod nano to a high power USB 2.0 port or USB 3.0 port on your computer.

mm Try the 5 Rs, one by one, until iPod nano responds.

If you want to disconnect iPod nano, but you see the message “Connected” or “Sync in Progress”

mm If iPod nano is syncing music, wait for it to finish.

mm Select iPod nano in iTunes, then click the Eject button (C).

mm If iPod nano disappears from iTunes, but you still see the “Connected” or “Sync in Progress” message on the iPod nano screen, disconnect iPod nano.

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