mm If iPod nano doesn’t disappear from iTunes, drag the iPod nano icon from the desktop to the Trash if you’re using a Mac. If you’re using a Windows PC, eject the device in My Computer or click the Safely Remove Hardware icon in the system tray and select iPod nano. If you still see the “Connected” or “Sync in Progress” message, restart your computer and eject iPod nano again.
If iPod nano isn’t playing music
mm Make sure the volume is adjusted properly. A maximum volume limit might be set. You can change or remove it in Settings. See Setting the maximum volume limit on page 25.
mm Make sure you’re using iTunes 10.7 or later (available at www.itunes.com/downloads). Songs purchased from the iTunes Store using earlier versions of iTunes won’t play on iPod nano until you upgrade iTunes.
If you connect iPod nano to your computer and nothing happens
mm Make sure you installed the latest iTunes software from www.itunes.com/downloads. mm Try connecting to a different USB port on your computer.
Note: Your computer needs a USB 2.0 port or a USB 3.0 port to connect iPod nano. If you have a Windows PC that doesn’t have a USB 2.0 port, in some cases you can purchase and install a USB 2.0 card.
mm If iPod nano is connected to a USB hub, try connecting iPod nano directly to a high power USB 2.0 port or USB 3.0 port on your computer.
mm iPod nano might need to be reset (see page 56).
mm If you’re connecting iPod nano to a portable computer using the Lightning to USB Cable, connect the computer to a power outlet before connecting iPod nano.
mm Make sure you have the required computer and software. See If you want to check the system requirements on page 59.
mm Check the cable connections. Disconnect the cable at both ends and make sure no foreign objects are in the USB ports. Then reconnect the cable.
mm Try restarting your computer.
mm If none of the previous suggestions solves your problems, you might need to restore iPod nano software. See Updating and restoring iPod software on page 60.
If music stops when the iPod nano screen turns off
mm Make sure the earphone port is free of debris.
If iPod nano displays a “Connect to Power” message
mm This message may appear if iPod nano is exceptionally low on power and the battery needs to be charged before iPod nano can communicate with your computer. To charge the battery, connect iPod nano to a
Leave iPod nano connected to your computer until the message disappears and iPod nano appears in iTunes or the Finder. Depending on how depleted the battery is, you may need to charge iPod nano for up to 30 minutes before it will start up.
To charge iPod nano more quickly, use the optional Apple USB Power Adapter.
If iPod nano displays a “Use iTunes to restore” message
mm Make sure you have the latest version of iTunes on your computer (download it from www.itunes.com/downloads).
mm Connect iPod nano to your computer. When iTunes opens, follow the onscreen prompts to restore iPod nano.
Chapter 13 Tips and Troubleshooting | 57 |
