Apple MD477LL/A, MD481LL/A, MD478LL/A, MD480LL/A If you can’t add a song or other item to iPod nano

mm If restoring iPod nano doesn’t solve the problem, iPod nano may need to be repaired. You can arrange for service at the iPod Service & Support website at www.apple.com/support/ipod.

If you can’t add a song or other item to iPod nano

mm The song may be in a format that iPod nano doesn’t support. The following audio file formats are supported by iPod nano. These include formats for audiobooks and podcasting:

•• AAC (M4A, M4B, M4P, up to 320 Kbps)

•• Apple Lossless (a high-quality compressed format)

•• MP3 (up to 320 Kbps)

•• MP3 Variable Bit Rate (VBR)

•• WAV

•• AA (audible.com spoken word, formats 2, 3, and 4)

•• AIFF

A song encoded using Apple Lossless format has CD-quality sound, but takes up only about half as much space as a song encoded using AIFF or WAV format. The same song encoded in AAC or MP3 format takes up even less space. When you import music from a CD using iTunes, it’s converted to AAC format by default.

If you have a song in iTunes that isn’t supported by iPod nano, you can convert it to a format iPod nano supports. For more information, see iTunes Help.

Using iTunes for Windows, you can convert nonprotected WMA files to AAC or MP3 format. This can be useful if you have a library of music encoded in WMA format.

iPod nano doesn’t support audible.com format 1, MPEG Layer 1, MPEG Layer 2, or WMA audio files.

You can’t sync HD video to iPod nano; only standard definition video is supported. You may be able to convert a video to play on iPod nano. See iTunes Help for more information.

If iPod nano displays a “Connect to iTunes to activate Genius” message

mm You haven’t turned on Genius in iTunes, or you haven’t synced iPod nano since you turned on Genius in iTunes. See Creating Genius playlists on page 24.

If iPod nano displays a “Genius is not available for the selected song” message

mm Genius is on but is unable to make a Genius playlist using the selected song. New songs are regularly added to the iTunes Store Genius database, so try again soon.

If iPod nano can’t receive a radio signal

mm Make sure the EarPods or headphones are fully connected.

mm Try relocating the earphone or headphone cord, and make sure the cord isn’t coiled or twisted. mm Move to an area with better reception, such as near a window or outside.

If you accidentally set iPod nano to use a language you don’t understand

mm You can reset the language:

1On the Home screen, tap Settings (the icon looks like a gear).

2Tap the second menu item from the top (General).

3Flick to the bottom of the list, then tap the second menu item from the bottom (Language).

4Tap your language, then tap the button on the right at the top of the menu (Done).

The button on the left is Cancel.

Chapter 13    Tips and Troubleshooting 58