3. TROUBLESHOOTING

EO18-33023

3. TROUBLESHOOTING

Problems

 

Cause

 

Solution

 

 

 

 

 

The printer does not print

1.

The sensors are not adjusted

1.

Re-adjust the sensors.

labels one by one in the

 

properly.

 

 

strip mode or specified

2.

The sensors are not installed

2.

Re-install the sensors.

number of labels in the

 

properly.

 

 

batch mode.

3.

The sensors are dirty.

3.

Clean the sensors.

 

4.

The sensors are disconnected

4.

Connect the sensors to the CPU PC

 

 

from the CPU PC board ass'y.

 

board ass'y.

 

 

 

 

 

A cover open error occurs

1.

Either side of the media cover is

1.

Close the media cover until both sides

after closing the media

 

unlocked.

 

of the cover click in position.

cover.

2.

The media cover switch failure

2. Replace the media cover switch.

 

 

 

 

 

The printer does not print

1.

Interface PC board ass'y failure

1.

Replace the interface PC board ass'y.

by radio communication.

2.

CPU PC board ass'y failure

2.

Replace the CPU PC board ass'y.

 

3.

Interface PC board ass'y is

3.

Connect the interface PC board ass'y

 

 

disconnected from the CPU PC

 

with the CPU PC board ass'y

 

 

board ass'y.

 

completely.

 

4.

The FPC cable for the interface PC

4.

Replace the FPC cable for the

 

 

board is broken.

 

interface PC board.

 

 

 

 

 

Poor print quality

1.

The print head is dirty.

1.

Clean the print head.

 

2.

Unspecified media is used.

2.

Change the media to the specified

 

 

 

 

one.

 

 

 

 

 

The print start position is

1.

The sensor is not adjusted

1.

Re-adjust the sensor.

not detected.

 

properly.

 

 

 

2.

The sensor is not installed

2.

Re-install the sensor.

 

 

properly.

 

 

 

3.

The sensor or the sensor filter is

3.

Clean the sensor and sensor filter.

 

 

dirty.

 

 

 

4.

The sensor is disconnected from

4.

Connect the sensor to the CPU PC

 

 

the CPU PC board ass'y.

 

board ass'y completely.

 

 

 

 

 

The power switch does

1.

Power switch failure or CPU PC

1.

Replace the power switch or the CPU

not perform.

 

board ass'y

 

PC board ass'y.

 

 

failure

 

 

 

 

 

 

 

Print tone is uneven.

1.

The print head is dirty.

1.

Clean the print head.

 

2.

The print head failure

2

Replace the print head ass'y.

 

3.

The platen failure

3.

Replace the platen.

 

 

 

 

 

A print error occurs in the

1.

Failure in the motor idler gear,

1.

Replace the motor idler gear, platen

feed direction.

 

platen idler gear, idler gear, or

 

idler gear, idler gear, or platen gear.

 

 

platen gear

 

 

 

2.

Print head failure

2.

Replace the print head ass'y.

 

3.

Platen failure

3.

Replace the platen.

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Image 27
Toshiba B-EP4DL manual Troubleshooting

B-EP4DL specifications

The Toshiba B-EP4DL is a compact and efficient thermal transfer label printer that offers exceptional performance and versatility for various labeling needs. Designed for high-volume applications, this printer is ideal for retail, logistics, and manufacturing environments where durability and reliability are essential.

One of the standout features of the B-EP4DL is its robust design, which allows it to withstand the rigors of demanding work environments. Its compact size makes it easy to integrate into existing workflows, and it can be easily mounted on shelves or vehicles, making it a mobile solution for on-the-go printing needs. The printer's lightweight structure and ergonomic design ensure that it can be operated comfortably in various positions.

The B-EP4DL employs advanced thermal transfer printing technology, ensuring high-quality and precise label printing at fast speeds. It supports a maximum resolution of up to 203 dpi and can print up to 4 inches per second. This high speed and resolution make it suitable for producing clear and scannable barcodes, text, and graphics, which is essential for inventory management and shipping processes.

Another key characteristic of the B-EP4DL is its connectivity options. The printer supports multiple connectivity interfaces, including USB, Bluetooth, and Ethernet, allowing for seamless integration into any network infrastructure. This flexibility means that users can easily connect the printer to desktop computers, mobile devices, or other peripherals, enhancing productivity and workflow efficiency.

Additionally, the B-EP4DL is designed with user-friendliness in mind. Its simple and intuitive operation, along with easy access to the printer mechanisms, simplifies maintenance and reduces downtime. The printer is equipped with an LCD display that provides real-time status updates and alerts, enabling users to monitor printing processes effectively.

Power efficiency is another important aspect of the B-EP4DL. It is designed to consume less energy while delivering high-performance output, making it not only cost-effective but also environmentally friendly. Furthermore, the printer’s long-lasting components and minimal maintenance requirements contribute to a lower total cost of ownership.

Overall, the Toshiba B-EP4DL stands out as a reliable, feature-rich printer that meets the demands of modern labeling applications. Its combination of durability, speed, connectivity, and user-friendly design makes it a preferred choice in various industries where efficiency and high-quality output are critical.