Appendix
Troubleshooting
If you have difficulty with your telephone, please try the sug- gestions below. For Customer Service, visit our website at www. telephones.att.com or call 1 (800)
My telephone | • | Make sure the power adapter is securely plugged into an | ||
does not work |
| outlet not controlled by a wall switch. | ||
at all |
| • | Make sure the telephone line cord is plugged firmly into | |
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| the telephone base and the modular wall jack. | |
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| • | Unplug the telephone’s electrical power. Wait for approx- | |
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| imately 15 seconds, then plug it back in. Allow up to one | |
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| minute to synchronize. | |
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| • | Disconnect the telephone base from the modular jack | |
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| and plug in a working telephone. If this telephone does | |
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| not work, the problem is probably in the wiring or the | |
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| local service. Call the local telephone company. | |
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There is no dial | • | First, try all the above suggestions. | ||
tone |
| • The telephone line cord might be malfunctioning. Try install- | ||
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| ing a new telephone line cord. | |
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| • Disconnect the telephone base from the telephone jack and | ||
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| connect a different telephone. If there is no dial tone on the | |
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| telephone either, the problem is in your wiring or local serv- | |
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| ice. Contact your local telephone company. | |
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The | telephone | • | Make sure the ringer is on (page 10). | |
does | not ring | • | Make sure the telephone line cord and power adapter is | |
when there is an | ||||
| plugged in properly (page 5). | |||
incoming call |
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• | There may be extension telephone on the telephone line to | |||
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| allow it rings simultaneously. Try unplugging it. | |
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| • | If the other telephones in your home are having the same | |
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| problem, the problem is in the wiring or local service. | |
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| Contact the local telephone company (charges may apply). | |
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| • | Other electronic products can cause interference to your | |
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| telephone. | |
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