AT&T ATT1856 user manual Troubleshooting

Models: ATT1856

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Appendix

Troubleshooting

The answering system does not answer after the correct number of rings

Make sure the answering system is on. When the answer- ing system is on, the red light on the ON/OFF key should be lit.

If toll saver is activated, the number of rings changes to two or four when there are new messages waiting (page 24).

If the memory is full or if the answering system is off, the system will answer after ten rings. If the memory is full, you need to delete some old messages in order to make room for new messages.

In some cases, the answering system may be affected by the ringing system used by the local telephone company.

The answering system does not record message

Make sure the answering system is on.

If the memory is full the system will answer after ten rings and announce “Memory full. Enter the remote access code.” You need to delete some old messages in order to make room for new messages.

The messages

If a caller reaches the maximum

recording time of three

on the answer-

 

minutes, for each message, the

system will disconnect

ing system are

 

and part of the message may be lost.

incomplete

If the caller pauses for more than seven seconds, the sys-

 

 

tem stops recording and disconnects the call.

If the memory on the system becomes full during a mes- sage, the system stops recording and disconnects the call.

If the caller’s voice is very soft, the system may stop recording and disconnect the call.

The messages on the system are very difficult to hear

Press VOLUME on the telephone base to adjust the speaker volume.

The answering system does not respond to remote com- mands

Make sure your remote access code is correct (page 30).

Make sure you are calling from a touch-tone telephone. When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system.

The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

There may be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

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AT&T ATT1856 user manual Troubleshooting