4. TROUBLESHOOTING

ENGLISH VERSION EO1-33087

4.2 Status Lamp

 

Symptom

 

Cause

Solutions

 

Missing dots

 

The print head is dirty.

Clean the print head.

 

 

 

 

⇒ Section 3.1.1

 

 

 

The print head elements are

When the missing dots affect printouts, turn

 

 

 

partly broken.

off the printer and contact the nearest

 

 

 

 

TOSHIBA TEC representative to ask for

 

 

 

 

replacement of the print head.

 

Labels are not separated

 

TOSHIBA TEC approved media

Replace the media with TOSHIBA TEC

 

from the backing paper

 

is not used.

approved one.

 

smoothly. (When the

 

Label loading method is

Load the label properly. (⇒ Section 2.7)

 

optional strip unit is

 

incorrect.

 

 

fitted.)

 

 

 

 

Peel-off issue cannot be

 

The strip sensor does not work

Fit the Shade Plate supplied with the strip

 

performed. (When the

 

due to intense ambient light.

unit.⇒ Section 2.7

 

optional strip unit is

 

 

 

 

fitted.)

 

 

 

 

 

 

 

 

 

Media cannot be cut

 

The cuter blade has reached the

Turn off the printer and contact the nearest

 

cleanly. (When the

 

end of its useful life.

TOSHIBA TEC representative to ask for

 

optional cutter unit is

 

 

replacement of the cutter unit.

 

fitted.)

 

 

 

4.2 Status Lamp

Color

Status

Cause

Solutions

 

Green

Lights up

Stand-by

Normal

 

Green

Flashing fast

Communicating with a host

Normal

 

Green

Flashing

Printing is temporarily

Press the [FEED] Button.

Printing is

 

slowly

stopped (paused.)

resumed.

 

Green/Red

Flashing

The print head temperature

Stop printing and allow the print head to cool

 

slowly

exceeded the upper limit.

until the indicator lamp lights up in green. If

 

 

 

the indicator lamp does not light up in green

 

 

 

or this problem occurs frequently, contact the

 

 

 

nearest TOSHIBA TEC representative.

Red

Lights up

A communication error

Turn off the power switch and back to on.

 

 

occurred. (Only when the

Or press the [FEED] Button. If this problem

 

 

RS-232C is used.)

frequently occurs, turn off the printer and

 

 

 

contact the nearest TOSHIBA TEC

 

 

 

representative.

 

Red

Flashing fast

A paper jam occurred.

Remove the jammed media, reload the

 

 

 

media, and press the [FEED] Button.

 

 

 

⇒ Section 4.3

 

Red

Flashing at

The media is ended.

Load a new media roll and press the [FEED]

 

medium speed

 

Button. ⇒ Section 2.7

 

Red

Flashing

An issue or feed was

Close the top cover completely, and press the

 

slowly

attempted with the top cover

[FEED] button. Printing is resumed.

 

 

opened.

 

 

Orange

Flashing fast

A paper jam occurred din the

Remove the jammed media, reload the

 

 

cutter unit. (Only when the

media, and press the [FEED] Button.

 

 

cutter unit is fitted.)

(⇒ Section 4.3

 

Orange

Flashing at

The ribbon is ended.

Load a new ribbon and press the [FEED]

 

medium speed

 

Button. (⇒ Section 2.7

 

 

 

 

 

 

None

Unlit

The top cover is open.

Close the top cover completely

 

E4- 2

Page 36
Image 36
Toshiba B-EV4T owner manual Status Lamp, Color Status Cause Solutions

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