4. TROUBLESHOOTING

ENGLISH VERSION EO1-33087

4.1 Troubleshooting Guide

4. TROUBLESHOOTING

WARNING!

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service representative for assistance.

4.1 Troubleshooting Guide

 

Symptom

 

Cause

Solutions

 

The power lamp of the

 

The power cord is not connected

Disconnect the power cord from the AC

 

Power Adapter does not

 

to the Power Adapter.

outlet, connect the power cord to the Power

 

light up though the power

 

 

Adapter, then connect it to the AC outlet.

 

cord is plugged in an AC

 

 

⇒ Section 2.5

 

outlet.

 

There is a power failure or the

Test the AC outlet with a power cord from

 

 

 

power is not being supplied to

another electric appliance.

 

 

 

the AC outlet.

If power is not being supplied, consult an

 

 

 

 

electrician or your Electricity supplier.

 

 

 

The fuse of the building has

Check the fuse or circuit breaker.

 

 

 

blown or the circuit breaker has

 

 

 

 

tripped.

 

 

The Indicator Lamp does

 

The Power Adapter Connector is

Disconnect the power cord from the AC

 

not light up in green when

 

disconnected from the Power

outlet, insert the Power Adapter Connector

 

the power switch is turned

 

Jack.

into the Power Jack, then connect the power

 

on though the power lamp

 

 

cord to the AC outlet. ⇒ Section 2.5

 

of the Power Adapter is

 

 

 

 

lit.

 

 

 

 

Media is not issued.

 

The media is not loaded

Reload the media properly.

 

 

 

properly.

⇒ Section 2.7

 

 

 

The interface cable is not

Connect the interface cable again.

 

 

 

connected properly.

⇒ Section 2.4

 

 

 

The media sensor is dirty.

Clean the media sensor.

 

 

 

 

⇒ Section 3.1.2

 

Nothing is printed.

 

A ribbon is not loaded though

Load a ribbon.

 

 

 

the thermal transfer mode is

⇒ Section 2.8

 

 

 

selected.

 

 

 

 

Thermal paper is not loaded

Load a thermal paper roll.

 

 

 

though the direct thermal mode

⇒ Section 2.7

 

 

 

is selected.

 

 

 

 

The media is not loaded

Reload the media properly.

 

 

 

properly.

⇒ Section 2.7

 

 

 

Print data is not sent from the

Send print data.

 

 

 

host computer.

 

 

Poor print

 

TOSHIBA TEC approved media

Replace the media with TOSHIBA TEC

 

 

 

is not used.

approved one.

 

 

 

 

 

 

 

 

TOSHIBA TEC approved

Replace the ribbon with TOSHIBA TEC

 

 

 

ribbon is not used.

approved one

 

 

 

 

 

 

 

 

The print head is dirty.

Clean the print head. ⇒ Section 3.1.1

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Toshiba B-EV4T owner manual Troubleshooting Guide

B-EV4T specifications

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In summary, Toshiba's B-EV4T thermal transfer printer is a reliable and efficient solution for businesses requiring high-quality label printing. With its compact design, advanced printing technology, user-friendly features, and versatile connectivity options, the B-EV4T stands out as a top choice for meeting diverse labeling demands across multiple industries.