Chapter Troubleshooting | Toshiba PTA71, PTA70, PSAA9 guide

2 Troubleshooting

Chapter 2

Troubleshooting

2-i	Satellite A100/A105 / TECRA A7 Maintenance Manual

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Toshiba PTA71, PTA70, PSAA9 manual Chapter Troubleshooting

Contents

PSAA8/PSAA9 Copyright DisclaimerTrademarks Preface Safety Precautions Satellite A100/A105 / Tecra A7 Maintenance Manual User input ConventionsAcronyms Keys Key operation Table of Contents LAN General Chapter Diagnostic Programs Satellite A100/A105 / Tecra A7 Maintenance Manual HDD Chapter Replacement Procedures CPU Installing the System Board, MIC cable, AC in cable… Appendices Hardware Overview Hardware Overview Chapter Contents Tables Figures Features Hardware Overview Features ‰ ODD Hardware Overview Features ‰ LAN Hardware Overview Features Features Hardware Overview Id Parts description placement Computer Block diagram ODD System Unit Components Hardware Overview System Unit Components Hardware Overview System Unit Components System Unit Components Hardware Overview − RTC − Gpio System Unit Components Hardware Overview Hardware Overview System Unit Components 2.5-inch HDD 2.5-inch HDD 2.5-inch HDD specifications DVD-ROM DVD-ROM Drive CD-RW/DVD-ROM Drive CD-RW/DVD-ROM drive specifications DVD Super Multi +-R Double Layer DVD Super Multi drive +-R Double Layer specifications Power Supply Hardware Overview Batteries Main BatteryBattery Charging Control Batteries Quick/normal charging time RTC Battery Troubleshooting Chapter Troubleshooting Contents Troubleshooting HDD error code and status Outline Outline Troubleshooting Troubleshooting Basic Flowchart Basic Flowchart Basic flowchart1/2 Basic Flowchart Troubleshooting END Basic Flowchart Troubleshooting Procedure 1 Power Icon Check Troubleshooting Power Supply DC in LED Power Supply Troubleshooting Procedure 3 Replacement Check Procedure 2 Connection Check System Board Troubleshooting Procedure 1 Message CheckSystem Board Troubleshooting System Board Procedure 2 Test Program Check Troubleshooting 2.5-inch HDD Procedure 1 Message CheckProcedure 2 Partition Check 2.5-inch HDD Troubleshooting Procedure 3 Format Check Code Status Procedure 4 Test Program Check Procedure 5 Connector Check and Replacement Check Keyboard Keyboard TroubleshootingProcedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check Procedure 3 Connector Check and Replacement Check Troubleshooting DisplayProcedure 1 External Monitor Check Procedure 2 Test Program Check Display Troubleshooting Troubleshooting ODD Drive Procedure 1 ODD Cleaning CheckODD Optical Disk Drive ODD Drive Troubleshooting LAN SD Card/Memory Stick Troubleshooting Procedure 2 Connector Check10 SD/MS/MS pro/MMC/XD CardOptional Finger PrintOptional Troubleshooting Finger PrintOptional 12 3D Sensor Troubleshooting Procedure 2 Replacement Check12 3D Sensor Parallel PortOptional Audio Test Audio Test Troubleshooting Ieee 1394 Test Troubleshooting 15IEEE 1394 Test Cooling Module 16Cooling Module Troubleshooting Troubleshooting Cooling Module Diagnostic Programs Diagnostic Programs Diagnostic Programs Page General General Diagnostic Programs General Customization Test Quick Start Diagnostic ProgramsQuick Start Quick Test Diagnostic Programs Quick Start CPU Speed Test Step by Step Diagnostic Programs Quick Start Keyboard Layout test DMI Read Hotkey TestAudio Play Test Audio Record Test DMI Write 9 3D Sensor Test Judgment Rear Upper Right Upper Front Upper Test5 Fprd Test Fenr TestIrDA ManMaster Test System Information IrDA ManSlave Test Diagnostic Programs Quick Start Diagnostics Screen Explanation View LogsExit to MS DOS Test Running Status and Report Panel Diagnostics Windows Title Bar ‹ Program Name and Its Version Service Diagnostic Ver1.10 Diagnostic Programs Quick Start Options Menu Notes Option Diagnostic ProgramsOptions Overview Batch Parameters Configuration Diagnostic Programs Option Monitor Battery Life Wait On ErrorBreak On Error Pause Enable Item’s Parameters Configuration Load Batch Parameters Parameters LOG Parameters Setting Save Batch ParametersReport Destination Specify LOG Viewer LOG Viewer Display LOG File Ctrl+Home ↑, ↓Up, Page Down Esc Diag Report LOG File Sample Subtests Subtests Diagnostic Programs HDD Diagnostic Programs Subtests Comm LPT Diagnostic Programs System Test System TestSubtest 01 CPU NPU Basic Functions Test NPU Interrupt TestSubtest 02 Boards Subtest 03 FAN Speed Test System Test Subtest 02 Parity Diagnostic Programs Memory TestSubtest 01 Bios ROM Memory Test Subtest 03 Patterns Subtest 04 Extended Pattern Subtest 06 Walking 0’s Test Subtest 05 Walking 1’s Test Subtest 10 Random Memory Subtest 07 Memory AddressSubtest 08 Refresh Test Subtest 09 Cache Memory Subtest 12 Memory Speed Test Subtest 01 HDD Diagnostic Programs StoragePassword：hard disk Storage Storage Diagnostic Programs Subtest 02 ODD Storage Diagnostic Programs Diagnostic Programs Video VideoSubtest Video Diagnostic Programs Diagnostic Programs Video Subtest 03 Vesa Video Modes Subtest 02 640 * 480 VGA Mode Subtest 04 Vesa Video Memory Subtest 06 LCD Panel Test Subtest 05 AGP Test Subtest 09 Direct Color Test Subtest 08 Color Purity Test Subtest 10 DAC/Palette Address Subtest 11 BitBlt Engine Test Communication Comm Peripheral Diagnostic Programs Subtest 1394 Subtest 02 LAN Card Peripheral Diagnostic Programs 11Error Codes and Description Diagnostic Programs Error Codes and description 03xx Board Diagnostic Programs 11Error Codes and Description FAN LPT Can not find IEEE1394 ODD Quick Test Item List Quick Test Item List3 Diagnostic Programs Chapter Replacement Procedures Replacement Procedures General CPU Replacement Procedures Figures Replacement Procedures HDD General Safety Precautions Replacement Procedures General General Before You Begin Assembly Procedures Disassembly Procedures Screw Tightening Torque Tools and Equipment Symbols of Screws on the Computer Body Symbol examplesColors of Screw Shanks Removing the battery pack Removing the Battery Pack Installing the Battery Pack Removing the PCI express card Removing the PCI Express Card Installing the PCI Express Card Removing the PC card Removing the Optional PC Card Installing the Optional PC Card Removing the memory card Removing the Memory Card Installing the Memory Card Removing the optional memory cover Removing the Optional Memory Removing the optional memory Installing the Optional Memory Removing the MDC Card Removing the MDC card Installing the MDC Card Replacement Procedures HDD HDDRemoving the HDD 10 Removing the HDD pack Installing the HDD Speaker Cover and Keyboard Speaker Cover and KeyboardRemoving the Speaker Cover and Keyboard Installing the Speaker Cover and Keyboard Replacement Procedures Speaker Cover and Keyboard Bluetooth Card Bluetooth CardRemoving the Bluetooth Card Installing the Bluetooth Card Replacement Procedures Bluetooth Card Wireless LAN Card Wireless LAN CardRemoving the Wireless LAN Card Installing the Wireless LAN Card Replacement Procedures Wireless LAN Card ODD Bay Module ODD Bay ModuleRemoving the ODD Bay Module Installing the ODD Bay Module Replacement Procedures ODD Bay Module Assembling the ODD Drive Disassembling the ODD Drive Display Assembly Replacement Procedures Display AssemblyRemoving the Display Assembly Installing the Display Assembly 20 Removing the display assembly Replacement Procedures Top Cover Top CoverRemoving the Top Cover 22 Removing the top cover Installing the Top Cover CPU Cooling Module and Fan CPU Cooling Module and FanRemoving the CPU Cooling Module and Fan for VGA card Model 23 Removing the CPU cooling module and fan Install the CPU Cooling Module and Fan for VGA card Model 25 Removing the CPU cooling module and fan Removing the CPU Cooling Module and Fan 26 Applying silicon grease Install the CPU Cooling Module and Fan Replacement Procedures VGA Board for VGA Board Model VGA Board for VGA Board ModelRemoving the VGA Board Installing the VGA Board Replacement Procedures 11 CPU 11 CPURemoving the CPU 29 Installing the CPU Installing the CPU 30 Securing the CPU USB Board, Finger Print Board and Print Board Installing the USB Board, Finger Print Board and Print Board 32 Removing the system board System Board, MIC cable, AC-IN Cable Installing the System Board, MIC cable, AC-IN cable Replacement Procedures System Board, MIC cable, AC-IN Cable Display Mask Removing the Display Mask Display Mask Installing the Display Mask Replacement Procedures Display Mask FL Inverter Board Removing the FL Inverter Board FL Inverter Board Installing the FL Inverter Board LCD Modules Removing the 15.4-inch LCD module LCD Module 36 Removing the 15.4-inch LCD module Replacement Procedures LCD Module Installing the 15.4-inch LCD Module Replacement Procedures Speakers Installing the SpeakersSpeakers Removing the Speakers 38 Removing the switch cover Switch Cover and Switch board Install the Switch Cover and Switch Board 39 Removing the switch Board 40 Removing the switch board 4. Remove the switch board Replacement Procedures 41 Removing the touch pad and button board Touch Pad and Button Board Installing the Touch Pad and Button Board Removing the Touch Pad and Button Board for Commercial Model Replacement Procedures Appendices Satellite A100/A105 / Tecra A7 Maintenance Manual Appendix Contents App-iv Appendix D Keyboard Scan/Character Codes Appendix H Grease Information ………………………………………………H-1 Figure B-1 Board layout front App-vii Table D-7 Apx. a Handling the LCD Module Appendices Precautions for handling the LCD module Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Appendices Apx. a Handling the LCD Module Apx. a Handling the LCD Module Appendices Apx. B Board Layout Appendices Appendix B Board Layout System Board Front View Appendices Apx. B Board Layout Appendix C C-3 Appendices Apx. C Pin Assignments Jack System Board RJ45 Cable Connector 12-PinCN2 USB Port0/Port1 Connector 8-Pin LCD/FL Inverter Connector 40-Pin CRT Connector 15-Pin Internal Left Speaker Connector 4-PinConnector pin assignments 15-Pin Table C-6 Battery Connector pin assignments 7-Pin CN6 Battery Connector 7-PinParallel/B Connector20-Pin Internal Right Speaker Connector 2-Pin CN10 VGA Card Connector 242-Pin Table C-9 Blue Tooth Connector pin assignments 20-PinTable C-10 VGA Card Connector pin assignments 242-Pin PCIERST# PEGCRXN8 Crtddcclk 11 CN11 Internal Keyboard Connector 34-Pin 12 CN12 Touch Pad Connector 12-PinTable C-12 Touch Pad Connector pin assignments 12-Pin CN16 Mini PCI GND Connector 1-Pin 13 CN13 FAN Connector 3-Pin14 CN14 LED Connector 16-Pin CN15 Touch Pad Board Connector 6-Pin Table C-18 Mini PCi Connector pin assignments 52-Pin 17 CN18 Stick Point Connector 8-PinCN19 Mini PCI Connector 52-Pin Table C-17 Stick Point Connector pin assignments 8-Pin 19 CN20 Table C-19 ODD Connector pin assignments 50-Pin CN24 HDD Connector 22-Pin 20 CN21 Video Connector 4-PinCN22 Ieee 1394 Connector 4-Pin CN23 FingerPrint/B Connector 8-Pin Table C-24 Card Reader Socket pin assignments 44-Pin 24 CN25 Card Reader Socket 44-Pin Table C-26 PCMCIA/NEW Card Socket pin assignments 150-Pin 25 CN26 USB Port#2/#3 Connector 20-PinTable C-25 USB Port#2/#3 Connector pin assignments 20-Pin CN27 PCMCIA/NEW Card Socket 150-Pin 101 Table C-27 RJ11 Cable Connector pin assignments 2-Pin 27 CN501 RJ11 Cable Connector 2-Pin Table C-28 Docking Connector pin assignments 240-Pin 28 CN502 Docking Connector 240-Pin EJECTRQ# Mousdt Dgnd DINL+ Table C-29 Power Cable Connector pin assignments 4-Pin CN504 LAN Cable to Docking Connector 9-Pin Table C-32 DDR2 DIMM0 Socket pin assignments 200-Pin CN506 Modem Connector 12-PinTable C-31 Modem Connector pin assignments 12-Pin 32 CN507 DDR2 DIMM0 Socket 200-Pin MDATA10 MDATA11 123 MDATA32 125 MDATA33 127 Table C-33 DDR2 DIMM1 Socket pin assignments 200-Pin 33 CN508 DDR2 DIMM1 Socket 200-Pin MCKE0 +V1.8 MA17 MA12 MA9 MA8 MA5 MA3 100 101 102 103 104 123 MDATA32 124 125 MDATA33 126 127 Table C-35 USB Board Connector pin assignments 20-Pin 34 CN2000 Touch PAD FFC Connector 6-Pin35 CN3000 USB Board Connector 20-Pin Table C-34 Touch PAD FFC Connector pin assignments 6-Pin CN5000 Parallel Board Connector 20-Pin CN3001 USB Port 3 Connector 4-PinCN3002 USB Port 2 Connector 4-Pin CN4000 LED Board Connector 16-Pin CN5001 Parallel Port Connector 25-Pin CN5002 Touch Pad Board Connector 6-PinJack 1 Micro Phone Connector 6-Pin Table C-44 Finger Print Connector pin assignments 3-Pin Jack 2 Head Phone Connector 6-PinFINGER1 Finger Print Connector 3-Pin Table C-43 Head Phone Connector pin assignments 6-Pin Keyboard Scan/Character Codes Appendices Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes set 1 and set 2 2/4 Table D-1 Scan codes set 1 and set 2 3/4 Table D-1 Scan codes set 1 and set 2 4/4 Table D-2 Scan codes with left Shift key Table D-4 Scan codes with Fn key Appendices Keyboard Scan/Character Codes Table D-5 Scan codes in overlay mode Table D-7 No.126 key scan code Japan JP Keyboard United States US Keyboard Spanish SP Keyboard Korean KR KeyboardApx E Key Layout French FR Keyboard Canadian-French CF Keyboard Italian IT Keyboard German GR Keyboard Taiwan TC Keyboard Portuguese PT KeyboardApx E Key Layout Appendices Arabic AR Keyboard 11 DU, UE, US International USE Keyboard Russian RU Keyboard Belgian be Keyboard Swedish SW Keyboard Swiss/Switzerland SL Keyboard Danish DK Keyboard Norwegian no Keyboard Greek GK Keyboard Turkey TR Keyboard Herbrew HE Keyboard Estonia ES Keyboard Lithuanian LI Keyboard Czech CZ Keyboard Slovakia SA Keyboard Hungary HU Keyboard Figure E-19 YU keyboard Yugoslavia YU Keyboard Apx. F Bios Rewrite Procedures Appendices Rewriting the BiosTools Apx. G EC/KBC Rewrite Procedures Appendices ToolsRewriting the EC/KBC Apx. H Grease Information Appendices Appendix H Grease Information