Toshiba DKT2104-CT 80

Appendix

Troubleshooting

80 Strata DKT2104-CT Cordless Digital Telephone 5/00

Table 3 Troubleshooting Suggestions

Condition Suggestion

CHARGE LED does not light when

handset is placed on Base Unit.

Make sure the AC adapter is plugged into the Charger Unit

and wall outlet. If the AC adapter is plugged into a wall ou tle t

with a switch, make sure the switch is turned on.

Make sure the handset is properly seated in the Charger

Unit.

Make sure the Sealed Lead-acid battery is properly seated in

the handset.

Make sure that the charging contacts on the handset and

Charger Unit are clean.

Conversation is interrupted frequently. Make sure that the Base Unit antenna is fully vertical.

Move closer to the Base Unit.

Echo during conversation.

Depending on the environment from which you are calling,

such as a noisy area, a caller using a DKT may experience

echo if the volume control of the handset is set at 10 or

higher. You can lower the volume using ▼ or contact your

authorized dealer for handset software upgrade.

No dial tone. Move closer to the Base Unit.

Cannot configure the handset.

Check all telephone cables and lines for good connections.

Make sure the AC adapter is plugged into the Base Unit and

wall outlet.

Handset does not ring.

The Sealed Lead-acid battery could be weak. Charge the

battery for 8-10 hours.

Check the ringer - it could be turned off.

Make sure the Base Unit antenna is fully vertical.

Move closer to the Base Unit.

Tone noise. Move the handset to the right of the DKT.

Other. Contact your System Administrator.

Contents

Main Publication Information Copyright 2000 Toshiba America Information Systems, Inc. Telecommunication Systems Division Contents Introduction Chapter 1 The Grand Tour Chapter 2 Installation ii Chapter 3 Configuration Chapter 4 Handset Operation Chapter 5 Features iv Appendix Index Page Introduction viii Strata DKT2104-CT Cordless Digital Telephone 5/00 Organization Conventions Action/Response Table x Strata DKT2104-CT Cordless Digital Telephone 5/00 Related Documents and Media The Grand Tour 1 2 Digital Technology Handset Page 4 Base Unit Charger Unit Batteries Volume Levels 6 Handset Mute Cordless Digital Telephone Standard Parts Strata DKT2104-CT Cordless Digital Telephone 5/00 7 Cordless Digital Telephone Standard Parts Desk Cordless wxyz Your Toshiba cordless digital telephone includes the following items: If any of these items are missing or damaged, contact your System Administrator. Base Unit Installation 2 Step 1: Review Safety Instructions 10 Page 12 Step 2: Select Location Step 3: Mount on a Wall Page 14 Step 4: Connect Telephone Cables Step 5: Connect and Apply Power Base Unit Charger Unit 16 Step 6: Raise the Base Unit Antenna Step 7: Install Handset Battery Step 8: Charge Batteries for First Time 18 Step 9: Install Headset (Optional) Step 10: Install Belt Clip Page Configuration 3 22 Enter the Program Mode Page 24 Handset Operation 4 26 Switching Cordless and DKT Modes Tone or Voice First Signaling 28 Controlling Ringer and Handset Volume Handset Volume Ringer Volume Mute Your Conversation Mute the Ringer Making Calls Internal Number External Numbers 30 Answering Calls CO Lines or [DNs] Pooled Line Groups Transferred Call Overriding Recall/Override Busy Stations Recalling Calling the Attendant Console Any Console Using CO Line Access Codes Specific Console Emergency Calls to All Consoles Using ISDN Trunks 32 Transferring Calls Active Calls 34 Answering Transferred Call Transfer Calls to the Cordless Transfer Calls to the DKT Using Camp-on 36 Conferencing Calls Add a Second Line Add a Station Page Features 5 40 Account Codes Forced Account Codes Emergency Override of Forced Account Codes Voluntary Account Codes Verified Account Codes 42 Alarm Reset Alert Signaling Automatic Busy Redial Automatic Callback Set Callback Answer a Callback Line Queuing 44 Auto Redial Call Forward Call ForwardAll Calls Call ForwardBusy 46 Call ForwardNo Answer Call ForwardBusy/No Answer Call ForwardCancel 48 Call ForwardExternal Set CFExternal Cancel CFExternal Call ForwardFixed Call Park Orbits 50 Retrieving Parked Calls Call Park and Page Call Pickup Directed Call Pickup Call Ringing in Another Group CO Line Pickup Group Pickup Call Waiting Direct Station Selection Buttons (Hotline) Do Not Disturb Door Unlock 54 Door Telephone Monitoring Door Telephones Answering Calls at Your Station Answering Calls at Other Stations Calls on Hold Placing Line Appearances or [DN] Calls on Hold Placing Handsfree Answerback Calls on Hold 56 Retrieving Held Calls Using Automatic Hold Switching Between Calls ISDN Outgoing Calling Subaddress 58 LCD Name/Number Display Clear the Displayed Name/Number Messaging Create LCD Messages Cancel LCD Messages Message Waiting 60 Answer Messages Waiting Cancel Messages Waiting Set a [DN]/[PhDN] Message Waiting Light Cancel a Called Station Message Waiting Light 62 [PhDN/MW] Message Waiting Cancel the Message Waiting Light Off-hook Call Announce (OCA) Activating Off-hook Announce (OCA) Handset Calling Using Voice First Signaling Handset Calling Using Tone Signaling 64 Speaker OCA Using Voice First Signaling Speaker OCA Using Tone Signaling 66 Override Calls Busy Override Executive Override DND Override Page Announcements Privacy On-Line Privacy Override 68 Privacy Release 70 Release and Answer Speed Dial Storing Station Speed Dial Numbers 72 Stored Station or System Speed Dial Calling Timed Reminders 74 Toll Restriction Override 76 Two (Tandem) Line Connection Page Page Appendix Troubleshooting 80 Range and Performance Simultaneous Conversation Channels 82 Radio Interference Specifications Access Codes Important! The ;;; and << entries can change. Please see the Digital Telephone User Guide for information. 84 Notes assigned to a button or deleted from all buttons (use ). 1. Except Release 3. 2. Strata DK24/56/96, Release 3, does not support the cordless handset. 86 CO Line Access Codes CO lines are used when you dial an outside number. If your telephone does not have Feature Access Codes Refer to the list of codes on Page 86. Paging Group Codes Table s 7~8 have the Paging Group codes. Press [PDN] + Access Code 88 Speed Dial Access Codes Index A B C D E F G H R S T V